10/19/18 20:30 PM  

User Settings - Set up Message Notifications

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SummaryHow do I configure my Messages & Notifications settings?
The Message Notifications allows you to select how you will be notified when you receive messages. Before proceeding with the steps below, make sure that you are currently logged in to your RingCentral online account. To know more, see Logging in to your RingCentral Online Account.

Step 1:

Click on Settings and select Messages & Notifications.

Messages & Notifications

Step 2:

Go to Settings.

Messages & Notifications - settings

Step 3:

Click Edit under Notifications.

Notifications - Edit button

You can be notified by email or by SMS when you receive the following, depending on which is checked (enabled):
• Voicemail messages
• Received Faxes
• Missed Calls
• Fax Transmission Results
• Received Text Messages

notification settings

Click on links below to learn more:

Notification by Email
Notification by SMS
Advanced Settings

Notification by Email

Enter the Email Address where you want the email notifications to be sent. You can enter multiple email addresses to receive the email notification by separating each using a comma. 

Click Save when finished.

notification by email

Notification by SMS

Enter the Phone Number where you want to receive the text notification. then select the mobile number's carrier from Select Carrier drop-down list. Click Add, then click Save

If your carrier is not listed, you can contact your carrier to find out the email address by which you can receive text messages and enter it into the Phone Number field. For example yournumber@yourcarrier.com.

notification by SMS

To remove the number, click Delete, then click Save.

delete email

Advanced Settings

These options let you further customize your notifications by giving you the option to send notifications for each feature to a different Email Address and phone number. Select Advanced Settings on the drop-down menu on the upper right hand corner of the Notifications window.

NOTE: Make sure that your preferred means of notification is selected, By Email or By SMS.

advanced notification settings

Click Customize Notifications to enter a different email address and phone number. To have a copy of your Voicemail (.mp3 file) and Fax Message (.pdf file) sent to your email, simply check the option that says Include attachment with email, and then click Done.

customize notification settings

advanced notification settings - email or SMS

IMPORTANT: For US customers, your voicemail and fax messages may not be delivered automatically to your email as an attachment. The voicemail and fax message will not be attached to the email notification if the HIPAA Conduit setting is enabled. To enable/disable this setting, call Customer Support for assistance.

Step 4:

Click Save.

save settings
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