10/11/17 23:05 PM  

Resolving Volume Drop When Starting RingCentral Meetings on Windows

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SummaryHow do I fix the volume when I start a RingCentral Meeting on my Windows computer?
Details


Issue


The volume drops by 80% when a User has an ongoing call on the RingCentral Desktop app for Windows, Glip or Chrome plugin then starts a new Meeting on the RingCentral Meetings app. This volume drop is caused by the Windows feature called Audio Ducking. The RingCentral Meetings app calls for a Ducking event — Windows automatically lowers the volume of the ongoing Desktop app call by a percentage to give way to the Meeting.
 

Resolution


Click the platform you use below to learn how you can adjust the Communications settings on your computer.

Windows 7 or previous version
Windows 10 
 

Windows 7 or previous version


Step 1:


Go to the Start Menu, then click Control Panel.
 

Step 2:


Click Sound.

Click Sound.

NOTE: If Sound is not visible on the list, click the box right beside View by, then select Large icons

If Sound is not visible on the list, click the box right beside View by, then select Large icons.


Step 3:


Click the Communications tab, then select Do nothing.

Click the Communications tab, then select Do nothing.


Step 4:


Click Apply, then click OK.
 

Windows 10


NOTE: There are several available ways of opening the Sound settings on Windows 10. The steps below show only one method.
 

Step 1:


Go to the Start Menu, then click Settings.

Go to the Start Menu, then click Settings.
 

Step 2:


Type "Sound" on the search bar, then click to open it.

Type Sound on the search bar, then click to open it.


Step 3:


Click the Communications tab, then select Do nothing.

Click the Communications tab, then select Do nothing.


Step 5:


Click Apply, then click OK.



See Also


RingCentral Meetings User Guide
 
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