Configure your User Hours and After Hours to allow different call handling settings based on your schedule.
Go to Settings > User Details
Go to Settings & Permissions
, click Edit
under User Hours
You may select the following options: 24 hours / 7 days a week
- Select if you want incoming calls handled the same way all the time, every day.Custom Hours
- Select if you want incoming calls handled differently when your business is open and when it's closed.Selecting this option will enable you to configure your After Hours settings
For the sample User Hours below, this means that the user can set user hours settings for Screening, Greeting & Hold Music and Call Handling & Forwarding which will be followed 9:00 AM to 6:00 PM during weekdays. While the user's After Hours settings will be applied from 6:01 PM to 8:59 AM of the next day during weekdays and throughout the weekend.
Screening, Greeting & Hold Music
Call Handling & Forwarding