Enabling Presence on your extension
1. Log in to your RingCentral Online Account.
2. Go to Settings > Phones & Numbers > Phones > Presence > Permissions.
3. Select On next to Allow other users to see my Presence status.
Assigning Users who can answer calls when you are unavailable
Specify the Users who can pick up your incoming calls when you are unavailable to take calls. You can search for Users or use the filter to easily find specific Users. If you have a large organization, finding Users is easier by using both the search box and the filter.
Find Users using the Search box
Type the user's name, then press Enter or click the magnifying glass. Select the User by ticking the box beside their name, then click Save.
Filter Users by Department
Click the drop-down box beside the Search box, then select the User's department.
To select all Users, check the box beside Name, then click Save.
Presence Overview Presence Frequently Asked QuestionsAdmin: Configure Presence Settings