enables you to detect the phone status of your colleagues and display on your desk phones. Presence-capable phones
have status indicator lights which allow the Admins and Users assigned with administrative permission
to see who is available, busy, or on hold. Users can share their Presence status – available, busy, or on hold – with your Admins, QAs, supervisors, or managers.NOTE:
If you use the RingCentral Desktop app, the list of Users in the Appearance section will automatically sync with the head-up display (HUD) list
. Any changes made on your Desktop app's HUD list will be reflected on the Appearance list on your RingCentral Online account.
Users can enable Presence on their own extensions and allow other Users to see their Presence status. Users can also assign other Users who can answer calls on their behalf when they are unavailable. Make sure you are logged in to your RingCentral Online Account
before following the steps below.IMPORTANT:
Presence needs to be enabled before you can assign Users who can answer calls when you are unavailable.
Enabling Presence on your extension
Click Phones & Numbers
Click the Phones
Click the Presence
Click the Permissions
next to Allow other users to see my Presence status
Continue with the next section.
Assigning Users who can answer calls when you are unavailable
Specify the Users who can pick up your incoming calls when you are unavailable to take calls. You can search for Users or use the filter to easily find specific Users. If you have a large organization, finding Users is easier by using both the search box and the filter.
Find Users using the Search box
Type the user's name, then press Enter or click the magnifying glass. Select the User, then click Save.
Filter Users by Department
Click the drop-down box beside the Search box, then select the User's department.
To select all Users, check the box beside Name, then click Save.
Presence Overview Presence Frequently Asked QuestionsAdmin: Configure Presence Settings