10/03/17 18:50 PM  

User: Configure Presence Settings

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SummaryHow do I configure the Presence settings on my account to allow the Admin or Manager to monitor
Details
Presence enables you to detect the phone status of your colleagues and display on your desk phones. Presence-capable phones have status indicator lights which allow the Admins and Users assigned with administrative permission to see who is available, busy, or on hold. Users can share their Presence status – available, busy, or on hold – with your Admins, QAs, supervisors, or managers.

NOTE: If you use the RingCentral Desktop app, the list of Users in the Appearance section will automatically sync with the head-up display (HUD) list. Any changes made on your Desktop app's HUD list will be reflected on the Appearance list on your RingCentral Online account.

Users can enable Presence on their own extensions and allow other Users to see their Presence status. Users can also assign other Users who can answer calls on their behalf when they are unavailable. Make sure you are logged in to your RingCentral Online Account before following the steps below.

IMPORTANT: Presence needs to be enabled before you can assign Users who can answer calls when you are unavailable.

Enabling Presence on your extension

Step 1:

Click Settings.

Click Settings.

Step 2:

Click Phones & Numbers.

Click Phones & Numbers.

Step 3:

Click the Phones tab.

Click the Phones tab.

Step 4:

Click the Presence button.

Click the Presence button.

Step 5:

Click the Permissions tab.

Click the Permissions tab.

Step 6:

Select On next to Allow other users to see my Presence status.

Select On next to Allow other users to see my Presence status.

Continue with the next section.

Assigning Users who can answer calls when you are unavailable

Specify the Users who can pick up your incoming calls when you are unavailable to take calls. You can search for Users or use the filter to easily find specific Users. If you have a large organization, finding Users is easier by using both the search box and the filter.

Find Users using the Search box 

Type the user's name, then press Enter or click the magnifying glass. Select the User, then click Save.

Type the User's name, then preses Enter or click the magnifying glass. Select the User, then click Save.

Filter Users by Department

Click the drop-down box beside the Search box, then select the User's department.

User-added image

To select all Users, check the box beside Name, then click Save.

To select all Users, check the box beside Name, then click Save.



See Also

Presence Overview 
Presence Frequently Asked Questions
Admin: Configure Presence Settings
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