09/12/18 23:28 PM  

Presence - User: Configure Settings | RingCentral

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SummaryPresence enables you to detect the phone status of your colleagues and display on your desk phones. Presence-capable phones have status indicator lights which allow the Admins and Users assigned with administrative permission to see who is available, busy, or on hold. Users can share their Presence status – available, busy, or on hold – with your Admins, QAs, supervisors, or managers.
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Enabling Presence on your extension

1. Log in to your RingCentral Online Account.

2. Go to Settings > Phones & Numbers > Phones > Presence > Permissions.

3. Select On next to Allow other users to see my Presence status.

Assigning Users who can answer calls when you are unavailable

Specify the Users who can pick up your incoming calls when you are unavailable to take calls. You can search for Users or use the filter to easily find specific Users. If you have a large organization, finding Users is easier by using both the search box and the filter.


Find Users using the Search box 

Type the user's name, then press Enter or click the magnifying glass. Select the User by ticking the box beside their name, then click Save.

magnifying glass search

Filter Users by Department

Click the drop-down box beside the Search box, then select the User's department.

User-added image

To select all Users, check the box beside Name, then click Save.

Name box select all

See Also

Presence Overview 
Presence Frequently Asked Questions
Admin: Configure Presence Settings
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