10/10/17 18:32 PM  

User: Configure Call Forwarding

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SummaryHow do I configure Call Forwarding?

A Call Forwarding Number is an alternate phone number where a call gets forwarded to when you are unable to answer using your RingCentral desktop app, RingCentral mobile app, or IP Phone. The steps below will guide you how to configure Call Forwarding for your User Hours or After Hours.

Configure Call Forwarding for your User Hours
Configure Call Forwarding for your After Hours

NOTE:  This article assumes that you are already logged in into your online account. If not, see Logging in to your RingCentral Online Account to know how.

Configure Call Forwarding for your User Hours

User Hours are your business or company hours. 

QUICK TIP:  If you wish to customize your User Hours, see User: Configure User and After hours.

Step 1: 

Go to Settings > Call Handling and Forwarding.

9.3 user-settings-callhandlingforwarding

Step 2: 

Under User Hours, fill in the number in the field provided to receive forwarded calls and click anywhere on the white space to enter the number.

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NOTE:  By default, your RingCentral Desktop App & Smart Phone (Mobile App) will always be the first ring as your forwarding number. You also have three (3) pre-labelled forwarding number slots for your non-RingCentral Work, Home or Mobile numbers. To enable or disable your listed call forwarding number, toggle the button on the device you want to enable or disable.

User-added image

Step 3:

Set how long the caller will hear the ringing before the system tries the next number in the list. Five (5) seconds is equal to approximately one ring.

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Step 4:

Click Add Call Forwarding Phone to add up to 10 forwarding numbers.

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NOTE:  To rearrange the order of your forwarding numbers, just hold your mouse on the row and drag and drop the row to your desired order.

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Step 5:

If you'd like to forward your calls to other Users' phones, click User-added image and click Forward to Other's Phones.

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A pop-up window will appear. Select the User you'd like to forward calls to and click Done. It will be added on the list of your forwarding numbers.

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Step 6:

If you wish to create a Ring Group, select the phones that will ring at the same time your call comes in and click Create Ring Group.

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To ungroup, tick the checkbox of the grouped phones and click Ungroup.

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Step 7:

Set your Incoming Calls Forward in this Order. You can set in two (2) options:

• Sequentially -  All listed phones will ring one at a time, in order of priority.
• Simultaneously - All listed phones will ring at the same time.

9.3 callhandlingforwarding9

Step 8:

Click User-added image.

NOTE: You can also click save anytime to avoid losing your  settings.

Configure Call Forwarding for your After Hours

If you have set custom hours for your business or company, this will enable you to configure and decide how you want your calls answered during After Hours.

QUICK TIP:  If you wish to customize your After Hours, see User: Configure User and After hours.

Step 1: 

Go to Settings > Call Handling and Forwarding.

9.3 user-settings-callhandlingforwarding

Step 2: 

On After Hours, click what Your calls will do this during After Hours. You can select from the following:

9.3 callhandlingforwarding - afterhours 1

• Send callers directly to voicemail - Select if you want calls to go directly to your voicemail.
• Play announcement and disconnect - Select if you want to play a recorded greeting, then immediately hang up.  You can click Edit under Announcement to select a Default or Custom greeting.

9.3 callhandlingforwarding - afterhours announcement

Under Custom, you can record using your PhoneComputer Microphone or by Importing a recorded file. Click Done to save your Custom greeting. 

9.3 callhandlingforwarding - afterhours announcementcustom.png

• Forward Calls - Select if you want to forward the call to multiple phone numbers in a specific order and have your greeting settings apply. The steps will be the same on how you configure your User Hours.
• Unconditional Forwarding - Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don't pick-up. Just enter the phone number on the Forward Calls field.

NOTE: There may be delay when forwarding calls to a non-RingCentral number. This is due to the time spent establishing a connection between RingCentral and the carrier of the forwarding number.

9.3 callhandlingforwarding - afterhours unconditionalforwarding

Step 3:

Click User-added image.

QUICK TIP:  If you would like to know how to configure your incoming call information, see Configure Incoming Call Information.

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