10/19/18 20:28 PM  

User Settings - Admin | Set up an extension's Audio While Connecting

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SummaryHow do I set up a User's Audio while connecting option?
Details

The Audio While Connecting is what callers hear while they wait for you or a User to answer a call. ​Incoming callers will hear the music selection that is configured with this setting. The music selection callers will hear when they are placed on hold can be set in the Hold music selection.

NOTE: The Audio While Connecting setting is applied on a rule basis, the Hold Music setting is applied for all calls.

Account Administrators can configure other User's or their own Audio While Connecting settings. Follow the steps below to know how.

Set up  a User's Audio While Connecting
Set up your own Audio While Connecting via your own Extension Settings

NOTE:  This article assumes that you are already logged in into your online account. If not, see Logging in to your RingCentral Online Account to know how.
 

Set up a User's Audio While Connecting


Step 1:

Go to Users > Users list.

9.3 users - user list


Step 2:

Under Users with Extension, click on the User that you wish to configure.

9.3 users - user list - userwithext


Step 3:

Click Screening, Greeting & Hold Music.

9.3 userwithext - screeninggreetinghold


Step 4:

On User Hours, make sure Audio While Connecting is enabled. Click Edit to configure.

9.3 userwithext - screeninggreetinghold - audio whileconnecting

A pop-up window will appear. 


Step 5:

Click Set Audio to select from Ringtones, Music, or Custom.

9.3 userwithext - screeninggreetinghold - audio whileconnecting - setaudio
 
• Ringtones - When you select Ringtones, callers will hear a regular ringing sound while their call is connected.
• Music - When you select Music, you can select from the pre-set music on the drop-down list. You can click the Play User-added image button to hear a sample.

9.3 userwithext - screeninggreetinghold - audio whileconnecting - setaudio 2

• Custom - When you select Custom, you can upload your preferred .wav or .mp3 file.
 
9.3 userwithext - screeninggreetinghold - audio whileconnecting - setaudio 3


Step 6:

Click Done to save Set Audio on Audio While Connecting


Step 7:

Click User-added image to confirm.
 

QUICK TIP: If you have customized your business or company hours, you may also follow the same steps for After Hours. If Call screening is OFF because the User is set to take messages only or is set to play announcements when called after hours, enable the call screening options on Call Handling and change the answering mode. See Configure a User's Call Forwarding to learn more.
 

Set up your own Audio While Connecting via your own Extension Settings


On the Admin Portal page, click Admin Portal > My Extension. See Set up Audio while Connecting for the specific steps.
 
9.3 admin - myext

 
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