10/10/17 19:05 PM  

Admin: Set up a User's Blocked Calls

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SummaryHow do I set an extension to block calls as an Account Administrator?
Details

Blocking telephone numbers allows you to filter and choose who can call you. It is a good way to prevent unwanted calls and spam messages. When a number is added to the blocked numbers list, it blocks all incoming calls from that number. 

Account Administrators can configure a User's or their own Blocked Call settings. Follow the steps below to know how.


Set up a User's Blocked Calls
Set up your own Blocked Calls via your own Extension Settings


NOTE:  This article assumes that you are already logged in into your online account. If not, see Logging in to your RingCentral Online Account to know how.
 

Set up a User's Blocked Calls


Step 1:

Go to Users > Users list.

9.3 users - user list


Step 2:

Under Users with Extension, click on the User that you wish to configure.

9.3 users - user list - userwithext


Step 3:

Click Screening, Greeting & Hold Music.

9.3 userwithext - screeninggreetinghold


Step 4:

Go to Blocked Calls and select your Block option. You may select from the following:

9.3 userwithext - screeninggreetinghold - block option
 
• Specific Calls and Faxes - Select this option if you want to prevent certain numbers from calling you. Enter the Phone Numbers or Area Codes and Name in the respective fields under the Only block these numbers or area codes fields, and then click Add.

9.3 userwithext - screeninggreetinghold - block option 1

• All Calls - You will not receive any calls unless you specify allowed numbers. Use block all calls if you only want to allow calls from a few specific area codes or numbers. If you block all calls, you can specify the exceptions of which calls you wish to allow below. Enter the Phone Numbers or Area Codes and Name in the respective fields under the Allowed numbers and area codes fields, and then click Add.

9.3 userwithext - screeninggreetinghold - block option 2


Step 5:

Configure what blocked Callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.

9.3 userwithext - screeninggreetinghold - block option callers will hear 1

NOTE: Your selection here affects only your current view of the greeting text, it will not change the Greetings Language setting.


Step 6:

Configure Block calls with no caller ID. You may block None, Calls and Faxes, and Faxes.

9.3 userwithext - screeninggreetinghold - block option 3

Selecting either Calls and Faxes or Faxes allow you to configure what blocked pay phone callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.

NOTE: Skip this step if you select All Calls as a Block Option for Blocked Calls.


Step 7:

Block calls from pay phones is enabled by default. You may also configure what blocked pay phone callers will hear. Click Edit to select your own language to display the default greeting text and then click Save.

If you disable Block calls from pay phones, a confirmation may appear. Click I Accept if you wish to confirm.

9.3 userwithext - screeninggreetinghold - disable confirmation


Step 8:

Click User-added image.
 

Set up your own Blocked Calls via your own Extension Settings


On the Admin Portal page, click Admin Portal > My Extension. See Configure Blocked Calls for the specific steps.
 
9.3 admin - myext


 
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