12/20/18 02:24 AM  

Reports - Quality of Service (QoS) - Overview | RingCentral

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SummaryThe RingCentral Quality of Service (QoS) Reports provides a near real-time information on the global health of the enterprise phone system and allows for proactive monitoring of potential call quality issues.

Quality of Service Reports Overview

RingCentral Quality of Service (QoS) Reports gives you the ability to anticipate and diagnose call quality issues impacting your users globally before they escalate to critical problems as well as troubleshoot problems reported by your users in near real time.

Key Features and Benefits
Proactive Monitoring
Reactive Investigation
How to view Quality of Service reports

What are the Key Features and Benefits of QoS Reports?

• Powerful dashboard with interactive run-time graphical representations of call quality information.

• At-a-glance overview of the global health of a phone system.

• Ability to pinpoint ID patterns in quality degradation on the country, regional, and local levels.

• Ability to compare voice codecs and internet service providers.

• Analysis of voice quality over time and in relation to call volume.

• Analysis of the user experience based on their device type.

• Tracking of quality trends down to the individual user level.

• Search capabilities with in-depth call information.

• Easy-to-understand quality scores based on transport information.

• Access Quality of Service reports through the RingCentral Online account or RingCentral Phone for Mobile.

Proactive Monitoring

• Identify potential issues based on patterns of drops in call quality.
• Correct quality issues before they become disruptive to the organization.

Reactive Investigation

• Effectively manage individual user escalations.
• Identify problematic calls and identify their root cause.


• Available to RingCentral Office Premium and Ultimate tiers.

• Can be accessed by Users with the Super Admin Role/Permissions. See User Roles and Permissions | RingCentral for more information.

• Can be accessed via the RingCentral Online account or the RingCentral Phone Mobile App.

How to view Quality of Service Reports

Go to Admin Portal > Analytics > Quality of Service.

Quality of Service

You will see the following tabs.

• Overview
• Extensions
• Calls
• MOS Performance

QoS Dashboard

See Reports - Quality of Service (QoS) - Tabs Overview | RingCentral for more information about each tab.

See Also

Reports - Quality of Service (QoS) - Copy Call Card Information | RingCentral
Reports - Quality of Service (QoS) - Frequently Asked Questions | RingCentral 

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