12/20/18 02:25 AM  

Reports - Quality of Service (QoS) - Copy Call Card Information | RingCentral

« Go Back

Article

 
SummaryThe RingCentral Quality of Service (QoS) Reports helps Account Administrators diagnose call quality issues impacting Users. The Call Card allows you to see the QoS details for each call participant in separate tabs.
Details


How to Copy QoS Call Card Information - QoS Reports

RingCentral Quality of Service (QoS) Reports gives you the ability to anticipate and diagnose call quality issues impacting your users globally before they escalate to critical problems as well as troubleshoot problems reported by your users in near real time. The QoS Call Card lets you view the QoS details for each call participant in separate tabs.

NOTE: This feature is available to RingCentral Office Premium, and Ultimate tiers. A Super Admin role is required to access QoS reports tool.


1. Go to Admin Portal > Analytics > Quality of Service > Calls tab.

QoS - Calls


2. Click details under either (Time, Direction, Duration, Call Score, Result) in the row to pull up the record's Call Card.

NOTE: Clicking details under (From, To) will redirect to that user's QoS information on the Extensions tab.

Click details


3. Click Copy to Clipboard.

Click Copy to clipboard


4. Open notepad and right-click > paste. You can also press Ctrl+V (Windows) or Command+V (Mac).


Sample Call Card info:

User-added image



See Also

Reports - Quality of Service (QoS) - Frequently Asked Questions | RingCentral

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information