How to Copy QoS Call Card Information - QoS Reports
RingCentral Quality of Service (QoS) Reports gives you the ability to anticipate and diagnose call quality issues impacting your users globally before they escalate to critical problems as well as troubleshoot problems reported by your users in near real time. The QoS Call Card lets you view the QoS details for each call participant in separate tabs.
NOTE: This feature is available to RingCentral Office Premium, and Ultimate tiers. A Super Admin role is required to access QoS reports tool.
1. Go to Admin Portal > Analytics > Quality of Service > Calls tab.
2. Click details under either (Time, Direction, Duration, Call Score, Result) in the row to pull up the record's Call Card.
NOTE: Clicking details under (From, To) will redirect to that user's QoS information on the Extensions tab.
3. Click Copy to Clipboard.
4. Open notepad and right-click > paste. You can also press Ctrl+V (Windows) or Command+V (Mac).
Sample Call Card info:
Reports - Quality of Service (QoS) - Frequently Asked Questions | RingCentral