Dial Zero Call Handling is a RingCentral feature added under IVR settings, that provides an account-wide option to handle zero dialing. This helps you to manage the flow of calls when inbound callers dial "0."
Only Super Admins
, User Admins
, and Users with User Admin access can assign Template to Users. See User Roles and Permissions
for more information.
The Administrator should log in to the RingCentral Online account
and go to the Phone System
> General Settings
> IVR Settings
section on the Admin Portal
is right below the General IVR Settings
. There are 3 available options:
These options are applicable for the whole account for all calls to company number, individual extension or group extensions (like Call Queues).
|Connect to Company Greeting||This is the default option that connects the caller back to the Company Greeting when "0" is pressed.|
|Do Nothing||Selecting this option will make the system ignore the "0" dialed by the caller. The call continues without change, even if the caller presses "0" repeatedly.|
|Connect to Extension||This option allows the Administrator to route the call to either the Operator Extension or to the selected Extension when the caller dials "0".|
IMPORTANT: The callers will be connected to the Company Greeting when the destination extension is disabled.
If your company uses a Single-level IVR, this option lets you select to route the call to either the Operator extension or a selected extension.
On the other hand, if your company uses a Multi-level IVR, this option will only let you route the call to a selected extension.
|Single-level IVR||Multi-level IVR|
NOTE: A warning appears if you attempt to disable an extension that is assigned as the Dial zero connection. If you proceed to disable the extension, the callers will be automatically routed to the Company greeting by default.
Setting up the Multi-level IVR