09/27/18 22:05 PM  

Call Handling - Set up Dial Zero | Admin | RingCentral

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SummaryDial Zero Call Handling is a RingCentral IVR settings feature that manages the flow of incoming calls when users dial 0. Super Admins, User Admins and Users with User Admin access can configure this setting.
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Call Handling - Set up Dial Zero | Admin

Dial Zero Call Handling is a RingCentral feature under the IVR settings, that provides an account-wide option to handle zero dialing. This helps you to manage the flow of calls when inbound callers dial "0."

Who can configure
How to access the setting 
Dial Zero options
  • When Single level IVR is used
  • When Multi-level IVR is used
  • When Multi-site is enabled


Who can configure

Only Super Admins, User Admins, and Users with User Admin access can assign Template to Users. See User Roles and Permissions for more information.

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How to access the setting

The Administrator should log in to the RingCentral Online account and go to the Phone System > Auto-Receptionist > General Settings > IVR Settings section on the Admin Portal.

The Administrator should log in to the RingCentral Online account and go to the Phone System > Auto-Receptionist > General Settings > IVR Settings section on the Admin Portal.


Zero Dialing is right below the General IVR Settings.

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Dial Zero options when Single level IVR is used

The following options are available when the Single level IVR is used.

Zero Dialing


NOTE: These options are applicable for the whole account for all calls to company number, individual extension or group extensions (like Call Queues).

 
OPTIONDESCRIPTION
Connect to Company GreetingThis is the default option that connects the caller back to the Company Greeting when "0" is pressed.
Do NothingSelecting this option will make the system ignore the "0" dialed by the caller. The call continues without change, even if the caller presses "0" repeatedly.
Connect to ExtensionThis option allows the Administrator to route the call to either the Operator Extension or to the selected Extension when the caller dials "0".


IMPORTANT: The callers will be connected to the Company Greeting when the destination extension is disabled.


If your company uses a Single-level IVR, this option lets you select to route the call to either the Operator extension or a selected extension.

Connect to Extension - Single-level IVR

 

NOTE: A warning appears if you attempt to disable an extension that is assigned as the Dial zero connection. If you proceed to disable the extension, the callers will be automatically routed to the Company greeting by default.

Disable extension warning

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Dial Zero options when Multi-level IVR is used

The following options are available when the Multi-level IVR is used.


NOTE: These options are applicable for the whole account for all calls to company number, individual extension or group extensions (like Call Queues).

 
OPTIONDESCRIPTION
Connect to Top Level MenuThis is the default option that connects the caller back to the site greeting when "0" is pressed.

You will need to configure the Top Level IVR Menu setting (below IVR Settings).

Top Level IVR Menu
 
Do NothingSelecting this option will make the system ignore the "0" dialed by the caller. The call continues without change, even if the caller presses "0" repeatedly.
Connect to ExtensionThis option allows the Administrator to route the call to either the Operator Extension or to the selected Extension when the caller dials "0".

If your company uses a Multi-level IVR, this option will only let you route the call to a selected extension.
 
Connect to Extension - Multi-level IVR

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Dial Zero options when Multi-Site is enabled

The Dial Zero options when Multi-Site is enabled are just the same with those when the Multi-level IVR is used. The Dial Zero feature acts as a top menu and is an optional setting that gets applied to all sites.

If Administrators prefer Users not to be able to move between their called site and the main site, then Dial Zero should be set to Do Nothing.


NOTE: These options are applicable for the whole account for all calls to company number, individual extension or group extensions (like Call Queues).


See RingCentral Multi-Site Support | Overview for more information.

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See Also

Setting up the Multi-level IVR 

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