11/09/17 17:00 PM  

Admin: Set up Dial Zero Call Handling

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SummaryHow do I set up zero dialing on the RingCentral Online account?
Details
Dial Zero Call Handling is a RingCentral feature added under IVR settings, that provides an account-wide option to handle zero dialing. This helps you to manage the flow of calls when inbound callers dial "0."

IMPORTANT: Only Super Admins, User Admins, and Users with User Admin access can assign Template to Users. See User Roles and Permissions for more information.

The Administrator should log in to the RingCentral Online account and go to the Phone System > Auto-Receptionist > General Settings > IVR Settings section on the Admin Portal.
 
The Administrator should log in to the RingCentral Online account and go to the Phone System > Auto-Receptionist > General Settings > IVR Settings section on the Admin Portal.


Zero Dialing is right below the General IVR Settings. There are 3 available options:

Zero Dialing


These options are applicable for the whole account for all calls to company number, individual extension or group extensions (like Call Queues).
 
Connect to Company GreetingThis is the default option that connects the caller back to the Company Greeting when "0" is pressed.
Do NothingSelecting this option will make the system ignore the "0" dialed by the caller. The call continues without change, even if the caller presses "0" repeatedly.
Connect to ExtensionThis option allows the Administrator to route the call to either the Operator Extension or to the selected Extension when the caller dials "0".

IMPORTANT: The callers will be connected to the Company Greeting when the destination extension is disabled.

If your company uses a Single-level IVR, this option lets you select to route the call to either the Operator extension or a selected extension.

On the other hand, if your company uses a Multi-level IVR, this option will only let you route the call to a selected extension.
Single-level IVRMulti-level IVR
Connect to Extension - Single-level IVRConnect to Extension - Multi-level IVR

 

NOTE: A warning appears if you attempt to disable an extension that is assigned as the Dial zero connection. If you proceed to disable the extension, the callers will be automatically routed to the Company greeting by default.
 
Disable extension warning
 
 

See Also

Setting up the Multi-level IVR
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