01/22/19 21:18 PM  

RingCentral Contact Center Resources

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SummaryWhere can I access RingCentral Contact Center Training resources?
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RingCentral Contact Center Resources


There are articles and training content available for RingCentral Contact Center topics. Follow the steps below to access RingCentral Contact Center articles or training resources.
 

RingCentral Contact Center Articles:


1. Go to https://support.ringcentral.com. On the search bar, enter "RingCentral Contact Center <topic>" .

2. Available articles for RingCentral Contact Center will appear on the list.
 
 

RingCentral Contact Center Training Content:

 
1. Go to https://success.ringcentral.com/lc/cms/University

2. Select either Contact Center Classic or Contact Center User Hub to view and learn topics by module ex. System Admin.

3. If you want to view all RingCentral Contact Center topics, click the Complete Content List then Select RingCentral Contact Center on the product list to jump to RingCentral Contact Center topics.
 


See Also:

Access a Learning Plan in RingCentral University

The following are list of online training that RingCentral Contact Center agents, supervisors and managers should take.  Click on the course title then log-in using the same username and password that is used to log-in to the RingCentral Contact Center platform:

Agent Course 

Supervisor Courses 

Manager Courses 

►     Max Agent Console
►     Max Agent Console
 
►     ACD Supervisor
 
►     Dashboard
 
►     Reports Overview
 
►     Reports
 
►     Custom Reporting
►     Max Agent Console
 
►     ACD Supervisor
 
►     ACD Administrator
 
►     Dashboard
 
►     Reports Overview
 
►     Reports
 
►     Custom Reporting
 
►     Studio Scripting

NOTE:  These courses are free. Instructor-led, virtual and classroom training are available. To know more, contact your account manager or customer success manager.
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