11/28/17 00:58 AM  

RingCentral Contact Center: Online Training for Agents, Supervisors and Managers

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SummaryWhere can I access RingCentral Contact Center Training resources?
Details

Log-in to https://university.ringcentral.com using your RingCentral credentials.  
 

1. To get a list of the Contact Center Training modules, click My Learning > Catalog > RingCentral Contact Center Training:

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2. Type on the search box then click Search to look up RingCentral training Materials.

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See Also:

Access a Learning Plan in RingCentral University


The following are list of online training that RingCentral Contact Center agents, supervisors and managers should take.  Click on the course title then log-in using the same username and password that is used to log-in to the RingCentral Contact Center platform:

You may search for courses on: https://university.ringcentral.com.
 

Agent Course 

Supervisor Courses 

Manager Courses 

►     Max Agent Console
►     Max Agent Console
 
►     ACD Supervisor
 
►     Dashboard
 
►     Reports Overview
 
►     Reports
 
►     Custom Reporting
►     Max Agent Console
 
►     ACD Supervisor
 
►     ACD Administrator
 
►     Dashboard
 
►     Reports Overview
 
►     Reports
 
►     Custom Reporting
 
►     Studio Scripting

NOTE:  These courses are free. Instructor-led, virtual and classroom training are available. To know more, contact your account manager or customer success manager.
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