10/19/18 21:29 PM  

RingCentral Phone - Plantronics Hub System Requirements | Windows and Mac

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SummaryWhat are the requirements to install and use Plantronics Hub for Windows and Mac?

Plantronics Hub for Windows/Mac is a stand-alone application providing call control, settings management, update and battery level notifications and mute alerts.

Plantronics Hub should be installed and running to use your headset controls when integrating with RingCentral Phone.

Download Plantronics Hub here.

Upgrading from Previous Releases   

Upgrading from Plantronics Hub 3.x to the latest version of Plantronics Hub can be done in place. No uninstall is required.   


The Plantronics Hub for Windows application can be launched from the Windows Start Menu or from the Plantronics icon in the bottom right notification area (user initiated modification required). The Plantronics Hub application will run in the background at start up and uses minimal system resources. Plantronics Hub for Windows can be installed manually using the Plantronics Hub install file. 


Once the Plantronics Hub for Mac application is installed, a Plantronics headset icon should appear in the upper right side menu. Plantronics Hub for Mac can be installed manually using the Plantronics Hub dmg file.





Administrative rights required to install

Administrative rights required to install. (You may be prompted by Windows UAC to allow the
installation of this software. Select yes to continue the installation.)

Supported Hardware/Requirements

• MacBook Pro
• MacBook Air
• iMac
• Mac Mini
• Mac Pro

• CPU - Core 2 Duo or Athlon X2 at 2.4 GHz
• Memory - Between 20-50mb of Private Working Set
• Hard Drive - Requires approximately 70mb


Bandwidth requirements vary on the type of update that is being downloaded from Plantronics Manager. Firmware updates require minimal bandwidth for the download. The Plantronics Hub application is larger and consumes more bandwidth than firmware updates.

Software Prerequisites

Plantronics Hub for Mac does not have any prerequisites.

Plantronics Hub for Windows requires Microsoft .net 4.0 and Windows Installer 4.5. Information on Windows Installer 4.5 can be found here.

Operating Systems*

Mac OS versions
• Yosemite (10.10) 
• El Capitan (10.11)
• Sierra (10.12)

• Windows Vista SP2
• Windows 7 
• Windows 8.x (Desktop Mode)
• Windows 10 (Desktop Mode)

Network Requirements: Ports & Protocols


Plantronics Hub for Windows uses SSL, port 443 to provide notification and download of updates. If this port is not open, you will not be able to receive notifications of available updates.

Media Player Compatibility


Windows Media

Supported Devices (for Hub and RingCentral Phone)

• Blackwire 725
• Savi 700 series
• Voyager Focus UC
• Voyager Legend UC
• Encore Pro 710 / 720
• Savi 400 series
• Blackwire 3200
• Blackwire 5200
• Voyager 3200 UC
• Voyager 5200 UC
• Voyager 6200 UC
• Voyager 8200 UC

Supported languages

• English –US 
• English –UK (en-GB) 
• Finnish(fi)
• French –Canada (fr-CA)
• French (fr)
• German (de)
• Italian (it)

• Japanese (ja)
• Korean (ko)
• Norwegian (no)
• Portuguese –Brazil (pt-BR)
• Portuguese –Portugal (pt-PT)
• Spanish –Mexico (es-MX)
• Spanish –Spain (es-ES)

• Swedish (sv)
• Turkish (tr)
• Chinese –Simplified (zh-CN)
• Chinese –Traditional (zh-TW)
• Danish (da)
• Dutch (nl)
• Russian (ru)

Plantronics Hub also supports Virtualized Environments and certain VDI configuratios. These are:

• Microsoft Skype for Business running Windows operating system and in Citrix XenDesktop and XenApp environments
• Certain versions of Cisco Jabber VXME running on Windows operating system and in Citrix XenDesktop environment
• Certain models of HP and Dell Wyse thin terminals as well as normal PCs/laptops re-purposed for VDI

See Also:

Plantronics Integration with RingCentral Phone 
RingCentral Phone not responding to Plantronics Audio Device button commands

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