02/08/18 17:47 PM  

RingCentral Multi-Site Support Overview

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SummaryWhat is RingCentral Multi-Site?
Details

RingCentral Multi-Site allows you to configure and manage your different office locations under one account.

Click on links below to learn more.


On this article:

Key Feature and Benefits
Limitations
Availability
How do I enable Multi-Site Support?


Other RingCentral Multi-Site articles:

RingCentral Multi-Site Support: Creating New Site
RingCentral Multi-Site Support Frequently Asked Questions
RingCentral Multi-Site Support: Moving Assets Across Sites
RingCentral Multi-Site Support: Configure User Roles & Permissions
RingCentral Multi-Site Support: Configure Company Info
RingCentral Multi-Site Support: Configure Auto-Receptionist


Key Features and Benefits

• Allows management of all site assets in all locations within a single account.

• Individualized outbound caller ID name per site.

• Custom call handling rules per site.

• Localized management per site - Configure Users assigned to Site, User Roles & Permissions, Company Info, and Auto-Receptionist per site.


Limitations

• Sites are created one by one but Site settings can be copied from existing sites. Upcoming updates will allow bulk site creation.

• Existing customers on Single-level IVR who opt into Multi-Site will have to re-configure their IVR settings on new Multi-level IVR account – settings will NOT port over.

NOTE: IVR settings will remain accessible for existing customers on Multi-level IVR once they opt into Multi-Site support.


Availability and Requirements

• Multi-Site Support can be enabled by RingCentral Premium and Ultimate accounts.

• Requires Multi-level IVR mode to be enabled. Single-level IVR settings need to be reconfigured to Multi-level IVR to enable multi-site.


How do I enable Multi-Site?


Step 1:

Log in to RingCentral Online account.


Step 2:

Click Tools, then click Multi-Site Settings.

Click Tools, then click Multi-Site Settings.


Step 3:

Click the slider button to enable Enabled account support for multiple sites.

Click Save.

Click the slider button to account support for multiple sites. Click Save.


Step 4:

Your Online account will be updated with Site Filters and pages to create and configure multiple sites.

NOTE: You can start adding new Sites. Go to Phone System > Company Info > New Site. See RingCentral Multi-Site Support: Creating New Site for more information.


New Site filters and buttons are now available on the following pages with Site Assets.


Phone System > Phone Numbers > Company tab

Sites filter

Phone System > Phone Numbers > Company tab


Phone System > Auto-Receptionist > General Settings

Sites filter

NOTE: Each Site is listed, click the Site to configure: Site Hours, IVR Settings, and Regional Settings.

Phone System > Auto-Receptionist > General Settings


Phone System > Auto-Receptionist > IVR Menus

Sites filter

Phone System > Auto-Receptionist > IVR Menus


Phone System > Auto-Receptionist > Prompts Library

Sites filter

Phone System > Auto-Receptionist > Prompts Library


Phone System > Groups > Call Queues

Sites filter, Change Site button

Phone System - Groups - Call Queues


Phone System > Groups > Shared Lines

Sites filter, Change Site button

Phone System > Groups > Shared Lines


Phone System > Phones & Devices > User Phones

Sites filter

Phone System > Phones & Devices > User Phones


Phone System > Phones & Devices > Shared Lines

Site filter

Phone System > Phones & Devices > Shared Lines


Phone System > Phones & Devices > Unassigned

Sites filter, Change Site button

Phone System > Phones & Devices > Unassigned


Users > User list

Sites filter, Change Site button

Users > User list


Users > User list > User Details > Settings & Permissions

Change the assigned Site for the User

Users > User list > User Details > Settings & Permissions

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