There are 3 General Settings that can be configured.
Site Hours: Configuring the Office Hours of the Site
Select 24 hours / 7 days a week if you want incoming calls handled the same way all the time, every day. Select Custom Hours if you want incoming calls handled differently when your business is open and when it’s closed.
Step 1:
Click Site Hours.
Step 2:
Select 24 hours / 7 days a week or Custom Hours.
If you selected 24 hours / 7 days a week, click Save.
Go to Step 3 if you selected Custom Hours.
Step 3:
Set the schedule for each day manually, then click Save.
You can also click Copy to Weekdays if you have the same hours of operation from Monday to Friday. Click Save.
IVR Settings: Configure which menu should be connected if someone calls the direct number.
This section lets you configure the following settings:
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Top Level IVR Menu
Incoming calls to site number will be connected to the following top menus.
NOTE: If the Site Hours is set to 24 hours / 7 days a week, you only need to configure the Site Hours Top Menu.
If the Site Hours is set to Custom, you will need to configure both the Site Hours Top Menu and the After Hours Top Menu.
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Custom Answering Rules
You can create custom rules for special routing during holidays, specific time of the day (e.g. lunch break) or for special callers.
See Admin: Set up the Advanced Call Handling feature for information on configuring Custom Answering Rules. |
General IVR Settings
Specify general navigation keys. All the menus will follow these settings unless you overwrite them on an individual menu level. See Multi-level IVR Overview for information on configuring General IVR Settings. |
Site Fax/SMS Recipient
Select the extension below to receive all faxes and Business SMS when connecting incoming calls to site numbers to IVR menu with Multi-level IVR enabled. |
Click on links below to learn more.
Top Level IVR Menu
Site Fax/SMS Recipient
Configuring the Top Level IVR Menu
Step 1:
Click IVR Settings.
Step 2:
Click Select IVR Menu.
Step 3:
Select the top level IVR menu from the list, then click Done.
Go to the Regional Settings: Configuring the Site time zone, language preference section if the Site Hours is set to 24 hours / 7 days a week.
Go to Step 4 if the Site Hours is set to Custom.
Step 4:
Click Select Extension.
Step 5:
Select the top level IVR menu or extension from the list, then click Done.
Configuring the Site Fax/SMS Recipient settings
Step 1:
Click Select Extension.
Step 2:
Select an extension from the list, then click Done.
Step 3:
Click Save.
Regional Settings: Configuring the Site time zone, language preference.
Step 1:
Click Regional Settings.
Step 2:
Set the Time Zone, Home Country Code, Greetings Language, Time Format, User Language, and Regional Format.
Click Save.
