|02/15/18 20:24 PM|
Call Log Overview
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|Summary||How do I view Call Logs on my RingCentral Online account? How do I filter Call Log data? How can I interpret the data on Call Logs? How do I download Call Logs? How can I set Call Logs to be delivered to my email address on a scheduled basis?|
This offers a more detailed view of your Call Log and provides the following additional information on top of the single view:
You may click Expand All to display the detailed information of all the Call Logs. Click Collapse All to collapse the Call Log view.
Click to expand the details per Call Log.
RingCentral has 2 filtering options that allow RingCentral Users to search for specific calls, faxes or phone number:
The following Actions can be interpreted as follows:
|Phone Call||Incoming call to your phone number or extension.|
|VoIP Call||Outgoing call from your RingCentral Phone for Mobile, RingCentral Phone and IP Phone provisioned with RingCentral.|
|Incoming Fax||Incoming fax to your phone number or extension.|
|FindMe||Forward attempts to your RingCentral Forwarding Number.|
|Transfer||Outgoing call to another extension within the account (transfer call from one extension to another).|
|RingOut Web||Outgoing call using the RingOut feature from your RingCentral Online Account.|
|RingOut PC||Outgoing call using the RingOut feature on the RingCentral Phone.|
|RingOut Mobile||Outgoing call using the RingOut feature on the RingCentral Phone for Mobile.|
|Phone Login||A log in to your RingCentral account via phone via RingCentral Interactive Voice Response.|
|Calling Card||Outgoing call using the RingCentral Virtual Calling Card feature.|
The Result column can be interpreted as follows:
|Accepted||The incoming call was accepted by the extension it rang or was forwarded to.|
|Busy||The extension that is being attempted to ring was busy. This means the user is on Do Not Disturb.|
|Call Connected||This shows an outbound call was connected to the dialed number. This happens after the status "Accepted" on an incoming call and indicates which phone in a sequence of phones took the call.|
|Hang Up||This means the inbound caller hung up before being successfully connected.|
|In Progress||This is an inbound or outbound call that is occurring at the moment while viewing the logs.|
(Keep in mind that call logs do not refresh automatically on your web browser. If a call is ended while viewing the logs the logs may still state that the call is “In Progress” until refreshed.)
|IP Phone Offline||The softphone or desk phone the Extension attempted to ring is offline or not connected to the RingCentral servers.|
|Missed||The call rang the extension and no device under that extension answered the call.|
|No Answer||This applies to individual IP devices that rang but did not answer.|
|Stopped||This is found under a call queue or sequence of phones in a user extension. It indicates that these phones stopped ringing because the call was answered on another device.|
|Voicemail||The inbound call rang to or was sent directly to voicemail.|
|International Disabled||This was an attempted international call that was blocked due to lack of permissions on the account level.|
|Rejected||The inbound call was either sent directly to voicemail or blocked.|
|Wrong Number||An Internal extension dialed an outside number that does not exist or is no longer in service.|
Here are some examples that illustrate how the Call Log can be interpreted.
Example: Call Log for Call Queue
We have 2 calls for the example below:
We received an incoming call from (650) 425-9999, and the caller dialed our number (650) 340-1111. We have 1 agent answering phone calls, Jane Austen.
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Administrators, Users with administrative access, and Group managers can enable Call Log Delivery using the RingCentral Online account. This feature helps you set up Call Log reports to be sent directly to your email on a schedule — Daily, Weekly, or Monthly, or on a date you specify.
Follow the steps below to enable this feature.
Click Delivery Settings.
Select the Email delivery schedule, then the type of Log that you wish to receive.
Enter the Email Address where the Call Log report needs to be delivered.
Call Log delivery can be disabled by following the steps below:
Click Call Log.
Click Delivery Settings.
Uncheck all boxes on Email delivery schedule.
Delete the email address.
NOTE: If you are an Administrator, proceed to Step 6.
Hover over Admin Portal, then click My Extension.
Click Call Log.
Repeat Steps 3 to 4.
You can download the Call Log in .xls format and the recorded calls in mp3 format from the Call Log page. The downloaded file will only contain the details of the filter you have selected.
Downloading the Call Log and recorded calls may take some time and may possibly time out. The Background Call Log feature makes it possible to avoid your downloads from timing out and lets you work in the background or switch to another page on your RingCentral Online account.
IMPORTANT: Call Support or your Account Manager to have this feature enabled.
Follow the steps below to learn how you can download your Call Log.
Click the Type of View — Simple or Detailed.
Filter the information that you wish to include in the Call Log Report.
Go to the Filtering Call Log section for detailed instructions.
Call Log (xls) is selected by default.
Select what needs to be downloaded: Call Log or Recorded Calls or both (check both Call Log and Recorded Calls).
If you select Recorded Calls (mp3), all call recordings will be downloaded.
Click Download to save the file on your computer.
NOTE: If Background Call Log feature is disabled, you will not be able to exit from the current window until the download gets completed. If the Backlog Call Log feature is enabled, a pop-up window will advise that your download has started and may take a while depending on the size of the file and internet connection. Click OK to close it.
Call Logs can be deleted one-by-one or all at the same time.
Select by checking the box next to the log that needs to be deleted, then click Delete.
Click Delete All. This deletes Everything in your Call Log.
NOTE: A pop-up window will appear and ask if you want to proceed. Click Yes.
To add a phone number to your Blocked List, check the box next to the Phone Number, and then click Block. Once blocked, the number will no longer be able to call you, or send you a fax.
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Click the information under Name to add it to your contacts list.
The Add New Contact window appears where you can enter the contact's details. Click More, to show additional fields.
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See AlsoUser Roles and Permissions