09/18/18 17:19 PM  

Deskphones - Basic Troubleshooting for your IP phones | RingCentral

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SummaryThis article provides basic troubleshooting steps for common issues on your IP Phone and steps to resolve issues specific to your phone model. The most common issues you might encounter with your IP Phones include the inability to place or receive calls, poor audio and call quality issues, and having the wrong date and time setting on your desk phone.
Details
 

Basic Troubleshooting for your IP phones



1. Check the RingCentral Service Status to make sure that you are not affected by any outages before troubleshooting your IP Phone.  For more information go to RingCentral Service Status Overview

2. Ensure that all RingCentral Unified Communication endpoints are configured properly. Check the Network - Requirements and Recommendations article for information on network requirements and recommendations.

3. Check the phone's power and physical connection. 

 
SCENARIO
SOLUTION
No display or lights
Plug the power adapter (if being used) to a different outlet.
Phone uses Power Over Ethernet (PoE)
Move the cable to a different jack.
Other devices have power and the phone has no power when connected to a power outlet
Replace the phone
Other devices have no power
Check for an electrical problem.

Check for possible problem with PoE from the switch or from the router

NOTE: You may need to use a Max PoE router if several POE devices are connected to the router. This router is capable of delivering 15.4 watts per device (maximum power) on all ports.
 

4. Check the Internet connection. Make sure all devices are connected to the internet. If none of your devices can connect to the internet, contact your ISP.

 

Phone specific issues

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