05/18/18 16:46 PM  

Billing - How is my minute usage billed? | RingCentral

« Go Back

Article

 
SummaryRingCentral charges minute usage in 30-second increments, rounded to the nearest half minute, for each minute of usage. Additional minutes can be purchased for features such as International Calling, 411 or Directory assistance calls, etc.
Details


Billing - Minute Usage

You will be billed in 30-second increments, rounded to the nearest half minute, for each minute of usage. Keep in mind that RingCentral does not double bill for domestic forwarded calls.

NOTE: You can also purchase additional minutes for using RingCentral features such as International Calling, 411/Directory Assistance calls, etc.


See Also

Setting up the Auto-Purchase Option
RingCentral Billing Overview

 
MINUTES USAGE
Phone CallsFaxes
A 29-second call is billed for 30 seconds.

A 31-second call is billed for 1 minute.

A 1 minute and 47-second call is billing for 2 minutes.                                                              
A 1-page fax is approximately billed for 1 minute.

A 4-page fax is approximately billed for 4 minutes.

NOTE: Fax pages count assumes the average document takes 1 minute per page to send.

 

Here are some explanations to help you understand how you are billed for each scenario.

SCENARIOEXPLANATION
Inbound call to a RingCentral Local NumberAll inbound calls to a RingCentral Local number are free until forwarded to an outside line. The rate is determined by the location of the number the call is being forwarded to. 

The inbound call is not metered when the call does not leave the RingCentral system. Example: If the call goes to RingCentral voicemail, RingCentral Deskphone, Desktop app or Mobile app, or disconnects before forwarding to an outside line.

A call is considered answered when a User who has Play announcement before connecting enabled, picks up the phone where RingCentral is forwarding the call to (an outside line, such as a mobile or cellular phone), then chooses to send the caller to RingCentral voicemail. This call will consume the minutes at the plan rate.

See Admin: Configure a User's Incoming Call Information for more information.
Inbound call to a RingCentral Local number, and then forwarded within the continental 48 United States or Hawaii, Alaska, or CanadaCalls are metered at the plan rate. 
Inbound call to a RingCentral Local number, and then forwarded outside the 48 States or Hawaii, Alaska, or CanadaCalls are metered at the plan rate plus the international rate for that country or area code.

Check the following links for more information on International Calling Rates.

RingCentral United States
RingCentral Canada

NOTE: Some country code includes both local and cellular numbers with their own unique rates.
Inbound call to a RingCentral Toll-free numberAll inbound calls to a Toll-free number are metered regardless of what happens to the call. 

• when forwarded within the continental 48 United States or Hawaii, Alaska or Canada
Calls are metered at the plan rate.

• when forwarded outside the 48 States or Hawaii, Alaska or Canada
Calls are metered at the plan rate plus the international rate for that country or area code.
Inbound call to a RingCentral Toll-free number from Hawaii, Alaska or CanadaCalls from Alaska and Hawaii are metered at the rate of 9.9 cents/minute, regardless of plan rate as displayed in the Calling Rates section for inbound from HAC.

See Setting up the International Calling feature as an administrator for more information.

Calls from Canada are metered at the current plan rate.
Outbound call from the RingCentral Desktop app, Mobile app , or RingCentral provisioned Desk phone (with RingCentral Digital Lineto US, Hawaii, Alaska or CanadaFree (unlimited)
Outbound call from the RingCentral Desktop app, Mobile app , or RingCentral provisioned Desk phone (with RingCentral Digital Line) OUTSIDE of US, Hawaii, Alaska or CanadaInternational rate for that country or area code. 

See Setting up the International Calling feature as an administrator for more information.
Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information