03/22/19 20:13 PM  

Call Flip - Configure a user's settings | RingCentral Online Account

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SummaryCall Flip lets you transfer a live call from phone to phone without any interruption to the call. When you are on a call, you can flip it to your mobile phone on your way out of the office; or flip a mobile call to your home phone once you’ve finished your commute. This feature is useful when you are running out of battery in one phone or when you need to move the call to another phone. 


Call Flip - Configure a user's settings 

Account Administrators can configure other User's or their own Call Flip settings. Follow the steps below to know how.

Configuring a User's Call Flip Settings
Configuring your own Call Flip Settings via your Extension Settings
Using Call Flip
Using Selective Call Flip

NOTE: This article assumes that you are already logged in into your online account. If not, see Logging in to your RingCentral Online Account to know how.

Configuring a User's Call Flip Settings


1 .Go to Users > Users list.

2. Under Users with Extension, click on the User that you wish to configure.

3. Go to Call Handling and Forwarding > Settings, and then click Edit under Call Flip. A pop-up window will then appear with a list of numbers/ devices assigned to that user with a Flip number beside each.

4. Hold your mouse on the row, drag and drop the row to change the Flip Number assigned to the phone number.

QUICK TIP: You may click Unlink beside the number that you do not want to be in your Call Flip list. It will just be transferred below the list. If you wish to return the number on the list, just drag and drop it on an unused row. To add more numbers to your Call Flip list, see User: Configure Call Forwarding.

5. Click Save.


Configuring your own Call Flip Settings via your own Extension Settings

On the Admin Portal page, click Admin Portal > My Extension. See Configure Call Flip Settings for the specific steps.

9.3 admin - myext


Using Call Flip

You can use Call Flip on RingCentral deskphones, RingCentral Phone and RingCentral Phone for Mobile.

RingCentral Deskphones

When you are on a call, press  and the Flip Number to which it is assigned. The call is transferred immediately to that assigned device. For example, if you have the number 2 assigned to your home phone, clicking *2 while you are on a call will instantly transfer the call to your home phone.

RingCentral Phone and RingCentral Phone for Mobile

On your RingCentral Phone or RingCentral Phone for Mobile, you can click or tap the Flip button while you are in an active call. When you click or tap the Flip button, you will be able to see the Flip Call to screen and select from the list of available numbers for call flip.

Using Selective Call Flip

The Call Flip feature might intercept when calling numbers that require the use of the asterisk or star key (*) + a number. The asterisk or star key (*) in the RingCentral system triggers the Call Flip or Call Recording Function. Because of this, you may be unable to use your RingCentral provisioned devices for pressing the  (* + quick dial number) command.

Selective Call Flip allows users to bypass the Call Flip command ( * + quick dial number) and prevent RingCentral's PBX system from intercepting with the touch-tone command. This will allow you to call numbers that require pressing the asterisk or star key * followed by a number to get to the next option or to apply a touch-tone command during an audio conference.

For this to work, the QuickDial entry needs to be assigned to another Flip Number so RingCentral will not intercept with the touch-tone command entered through the phone provisioned with RingCentral. This will free up selective numbers to avoid confusion when a number is used for other function in certain calls. To do this, just hold your mouse on the row, drag and drop the row to change the Flip Number. See Configuring Call Flip Settings for the detailed steps.
Example: In an audio conference, you have to dial *4 to mute the audio. You can free up slot *4 by  holding your mouse on the row, drag and drop the row to change the Flip Number. In the image below, we moved the Flip Number to slot *6. Since *4 is now empty, you can now use it to mute the audio conference by pressing *4. 

9.3 user-settings-callhandlingforwarding-callflip selective

See Also:

Transferring a Call Using Touch Tone Command
Call Handling & Forwarding Overview 
RingCentral Phone: Active Call Controls
Active Call Controls for RingCentral Phone for Mobile

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