11/16/18 00:41 AM  

Voicemail - Admin | Change a user's PIN for checking voicemail | RingCentral

« Go Back


SummaryThe PIN is used to verify the User's identity when checking their voicemail from a phone. For users who forget their voicemail PIN they may contact their Administrators to change their PIN. Administrators may follow the steps below to change another user's PIN.

How to change voicemail PIN

1. Go to Users > User List.

User-added image

2. Select the User that needs their PIN to be changed.
3. Go to User Details > General tab.
4. Click Change Password.

User-added image

5. Enter your Current Password.

User-added image

6. Click the Change PIN tab.

User-added image

7. Enter the new PIN on the box for: New PIN, Confirm PIN.
 Please choose a PIN with 6 to 10 non-repeating numerical digits.

User-added image

8. Click Save.

Was this information helpful?

Tell us why and what can we do to improve this information