11/28/18 03:06 AM  

Fax - Check received faxes | RingCentral Online Account

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SummaryFaxes you receive can be viewed on different RingCentral Platforms. This article covers how to check and view your received faxes on the RingCentral Online Account.
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Checking received faxes | RingCentral Online Account


NOTE: For Administrators, you can check the messages of other users from the same login as long as you know the User's password. See Admin: Checking Another User's Voicemail and Faxes, to know more.

Related ArticleCheck Sent Faxes | RingCentral Online Account

1. Log in to your RingCentral Online Account.
2. Click Messages

messages tab


3. Select Inbox. You will be able to find your received voicemail and faxes in the Inbox folder.

User Inbox



4. Clicking the Fax icon will allow you to view the Fax message on a new window. Click Download to view the Fax locally on your computer. Click Forward to forward the Fax message to a contact.

fax icon 

Fax

This icon indicates that you received a Fax Message. Click this icon to view the fax message online.


 Download and Forward link


To delete a failed fax or to cancel a scheduled fax, select the message by ticking the check box next to it, and then click Delete.

non-HIPAA Accounts
You can store up to 200 messages in the Inbox folder and when your mailbox is full, you can still receive new messages, and the oldest message gets deleted automatically.

HIPAA Accounts
You can store up to 200 messages in the Inbox folder for 30 days. When your mailbox is full, you can still receive new messages, and the oldest message gets deleted automatically. Messages are deleted after 30 days for HIPAA compliance.

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