02/15/18 20:24 PM  

Conference Calling: Touch Tone Commands and International Dial-In Numbers

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SummaryWhat are the touch tone commands and International Dial-In Numbers for the Conference calling feature?
Details
RingCentral Office customers can set up and join conference calls anytime, anywhere. Each customer receives a conference bridge number and every user has an individual access code to host a conference.
 
Click the links below to learn more.
 
 

Touch Tone Commands (For the Host)


For the Conference Calling feature, the host and the participants have the same conference bridge number to dial in, but their call control depends on the access codes that they will use.

NOTE: RingCentral provides convenient and unlimited conference calling at no extra cost. Conference calls can also have as many as 1000 participants. 
 
The Host has full call control and can access the following touch tone commands:
 
Host Touch Tone Command
Feature keys
Description
Caller Count
*#2
Allows host to get a count of how many callers are on the call
Exit Conference
*#3
Allows the host to exit the conference
Menu Instructions
*#4
Plays a menu of touch tone commands
Listening Modes
*#5
There are 3 different listening modes for the participants

Default mode is Open Conversation mode

Press *#5 once to mute all the participants

The audience can unmute themselves by pressing *6 for questions or to allow guest speakers the option to speak

Press *#5 for the second time to put all the participants on mute without the capability of unmuting themselves

Press *#5 for the third to return to Open Conversation mode
Mute
*#6
Places your line on mute

Pressing *#6 again will unmute your line
Security
*#7
Allows the host to secure the conference and block all other callers attempting to enter the conference

Pressing *#7 again to reopen the conference to all callers
Tone Control
*#8
The default setting is Entry and Exit tones ON

Press *#8 once to set entry and exit tones OFF

Press *#8 for the second time to set the Entry tone OFF, Exit tone ON

Press *#8 for the third time to set the Entry tone ON, Exit tone OFF

Press *#8 for the fourth time to set the conference back in default mode, with both Entry and Exit tones ON
Record Your Conference
*9
Press *9 once to START Recording
Press *9 again to STOP and SAVE the Recording

NOTE: For Conference Recording to work, the Host needs to be dialed-in using a RingCentral account/number. Pressing *9 will not work on 3rd party phones (non-RingCentral phone number), such as landlines or mobile phones. Hosts who use the RingCentral Phone, RingCentral Phone for Mobile, or a RingCentral-provisioned desk phone will be able to access the recorded conference on the RingCentral Online account associated with the app or desk phone used. The recording can be accessed by going to the Messages > Recordings section on the Online account.

See Downloading and Listening to Automatic Call Recordings and On-Demand Call Recordings for more information.

 

Touch Tone Commands (For Participants)


Participants have limited control, and have access to the following touch tone commands:
 
Participant Feature Keys
*#3Exit - exit the call.
*#4Instructions - conference instructions.
*#6Mute / unmute - caller controlled muting.
 

Inviting International Participants with Email

When you're outside the United States, use these regional Dial-In numbers to start or join a Conferencing call. Your Host and Participants codes remain the same.


Step 1:


Step 2:


Click the Conference button.

Click the Conference button.


Step 3:


Click the Select button below International Dial-in Numbers.

Click the Select button below International Dial-in Numbers.


Step 4: 


Select a country from the list, then click Done.

Select a country from the list, then click Done.


Step 5: 


Click Invite with Email to send a conference invitation to your international participants. 

Click Invite with Email to send a conference invitation to your international participants.


Step 5: 


Enter the email address/es of your international participant/s, then send the invitation.

Enter the email address/es of your international participant/s, then send the invitation.
 

List of International Dial-In Numbers


• For US Dial-In Number (267) 930-4000
 
Country
Dial-In Numbers
Argentina
+54 1159842371
Australia (Perth)+61 (8) 62450610
Australia+61 (2) 83104136
Austria
+43 12675024
Bahrain
+973 16198814
Belgium+32 (2) 8089351
Benin+229 61509862
Brazil
+55 6135500673
Bulgaria
+359 (2) 491-7819
Canada
+1 (778) 2008149
+1 (587) 3153501
+1 (514) 8191648
+1 (437) 8000918
+1 (431) 8001649
+1 (306) 5001584
Chile
+56 229382089
China
+86 1057897465
Colombia+57 15086583
Croatia
+385 (1) 777-6559
Cyprus
+357 22022567
Czech Republic
+420 (2) 28881000
Denmark
+45 78793531
Dominican Republic
+1 (829) 956-0014
El Salvador+503 21368214
 Estonia 
+372 668-1362
Finland
+358 (9) 42704107
France
+33 (1) 77696813
Germany
+49 (89) 44396537
Ghana+233 242426080
Greece+30 (21) 11986749
Guinea+224 660710304
Hong Kong+852 58081451
Hungary
+36 (1) 848-0332
Ireland
+353 (1) 513-6078
Israel
+972 (3) 912-1841
Italy
+39 (06) 89970127
Japan
+81 (3) 45406728
Kenya+254 207602921
Latvia
+371 (66) 163239
Lithuania
+370 (5) 214-0076
Luxembourg
+352 27862004
Mexico
+52 (55) 41629041
Netherlands
+31 (20) 808-6212
New Zealand+64 (4) 2807245
+64 (3) 6684372
Norway
+47 (21) 93-9591
Panama
+507 833-8516
Peru+51 (1) 7097627
Poland
+48 (22) 116-8039
Portugal
+351 308800106
Puerto Rico+1 (787) 9450660
Romania
+40 (37) 7881044
Singapore+65 31630908
Slovakia
+421 (2) 33325709
Slovenia
+386 (1) 888-8089
South Africa+27 (31) 9412575
South Korea+82 (2) 64650392
Spain
+34 (911) 827803
Sweden
+46 (8) 52503839
Switzerland
+41 (31) 520-8019
Turkey
+90 2129003695
United Kingdom
+44 (20) 34096438
 

See Also

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