Contact Center | Platform Requirements
- Intel i3 processor or higher at 3 GHz or better
- If using Personal Connection at a dialing ratio higher than 3:1, a faster CPU and additional RAM are recommended.
- 2 GB of available memory
- Note that this is available memory, not total system memory.
Internet Broadband Access Required
- 35 kbps bandwidth per workstation for data transport
- Less than 200 ms average round-tripping reply between workstation and NICE inContact servers
VoIP Bandwidth Requirements
- Based on the codec implementation
- G.711 codec requires 88 kbps per simultaneous call
- G.729 codec requires 40 kbps per simultaneous call
(For example, the number of simultaneous calls x codec kbps = total bandwidth needed)
Codec bandwidth use is bidirectional, so it is 88 up and 88 down simultaneously for a given G.711 call.