Groups enable you to designate a group of employees with similar activities or services. You need to be an Account Administrator or User with administrator access to configure Groups. See User Roles and Permissions to learn more.
This article discusses the following topics about Groups:
How to access Groups
Disabling/Enabling, Deleting Groups and Users
How to access Groups
Log in as an Administrator to your RingCentral account.
On the Admin Portal page, click Groups under Phone System.
RingCentral offers the following different types of groups for your phone system needs:
Call Queues - A group of users/extensions which receive queue calls to be answered by the next available member of the group. A Call Queue can support up to 25 calls waiting.
To learn how to customize the settings found under Call Queue, go to:
Setting Up a Call Queue group
Setting up the Holiday Hours of a Call Queue group
Setting Up Advanced Call Handling Rules of a Call Queue group
Setting Up Call Handling for Business Hours and After Hours of a Call Queue group
Uploading Custom Greetings for a Call Queue
Updating the Messages and Notification Settings of a Call Queue Group
Paging Only - Enables Users to make real-time, one-way announcements to multiple desk phones or overhead paging devices.
To learn how to customize the settings found under Paging Only, go to:
Paging Frequently Asked Questions
Shared Lines - A group of phones or devices that share the same number. When the number assigned to this group is called, all the phones in the group ring and the call can be answered from any of them.
To learn how to customize the settings found under Shared Lines, go to:
Shared Lines Overview
Setting Up Advanced Call Handling Rules of a Shared Lines group
Setting Up Call Handling for Business Hours and After Hours of a Shared Lines group
Park Locations - These are private locations for your employees to park and pick up calls. Create up to 100 park locations for different groups of users in your phone system.
To learn how to customize the settings found under Park Locations, go to:
Setting up and Using Park Locations
Call Park Frequently Asked Questions
Call Monitoring - A group that defines a set of permissions allowing users to monitor the calls of other users in real time.
To learn how to customize the settings found under Call Monitoring, go to:
Call Monitoring Overview
Call Monitoring for RingCentral Phone HUD
Messages-Only Extension - A dedicated extension used for receiving voice messages.
To learn how to customize the settings found under Messages-Only Extension, go to:
Messages and Notifications Overview
Accessing and Configuring a Messages-Only Extension
Editing the Messages & Notification settings of a Call Queue
Announcements-Only Extension - A dedicated extension for playing a recorded announcement.
To learn how to customize the settings found under Announcements-Only Extension, go to:
Setting Up an Announcements-Only Extension
Limited Extension allows you to add a special extension with a limited feature set. Contact support to have this feature.
Groups Frequently Asked Questions