11/15/18 17:46 PM  

Groups Overview | RingCentral

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SummaryGetting to know the Groups feature.
Details

 

Groups Overview

Groups enable you to designate a group of employees with similar activities or services. You need to be an Account Administrator or User with administrator access to configure Groups. See User Roles and Permissions to learn more.

This article discusses the following topics about Groups:

How to access Groups
Groups Types 

Other Article:
Groups - How to Enable, Disable, Delete | RingCentral
 

How to access Groups

1. Log in as an Administrator to your RingCentral account.

2. On the Admin Portal page, click Groups under Phone System.


Groups Types 

RingCentral offers the following different types of groups for your phone system needs:


Call Queues

A group of users/extensions which receive queue calls to be answered by the next available member of the group. A Call Queue can support up to 25 calls waiting. To learn how to customize the settings found under Call Queue, go to:

Call Queue - Create Call Queue Group | RingCentral 
Call Queue - Set up Holiday Hours | Admin | RingCentral
Call Queue - Admin | Set up Advanced Call Handling Rules Hours | RingCentral
Call Queue - Set Up Call Handling for Business Hours and After Hours | RingCentral
Call Queue - Admin: Set Up Custom Greeting | RingCentral
Call Queue - Update the Messages and Notification Settings | RingCentral 
Difference Between Shared Lines and Call Queues | RingCentral


Paging Only

Enables Users to make real-time, one-way announcements to multiple desk phones or overhead paging devices. 

To learn how to customize the settings found under Paging Only, go to:

Paging - Overview | RingCentral
Paging - Frequently Asked Questions | RingCentral


Shared Lines

A group of phones or devices that share the same number. When the number assigned to this group is called, all the phones in the group ring and the call can be answered from any of them.

To learn how to customize the settings found under Shared Lines, go to:

Shared Lines - Overview | RingCentral 
Shared Lines - Customize Music on Hold | RingCentral 
Shared Lines - Set up Advanced Call Handling Rules | RingCentral
Shared Lines - Set up Call Handling for business hours and after hours 
Difference Between Shared Lines and Call Queues | RingCentral 


Park Locations

These are private locations for your employees to park and pick up calls. Create up to 100 park locations for different groups of users in your phone system.

Tlearn how to customize the settings found under Park Locations, go to:

Call Park - Create a Park Location Group | RingCentral Online Account
Call Park - Frequently Asked Questions | RingCentral


Call Monitoring

A group that defines a set of permissions allowing users to monitor the calls of other users in real time.

To learn how to customize the settings found under Call Monitoring, go to:

Call Monitoring - Monitor a Call on Desk Phone | RingCentral
Call Monitoring - Head-up Display (HUD) | Monitor a Call | RingCentral Phone for Desktop


Messages-Only Extension

A dedicated extension used for receiving voice messages.

To learn how to customize the settings found under Messages-Only Extension, go to: 

Messages and Notifications - Overview | RingCentral
Message-Only Extension - Overview | RingCentral
Call Queue - Update the Messages and Notification Settings | RingCentral


Announcements-Only Extension

A dedicated extension for playing a recorded announcement. To learn how to customize the settings found under  Announcements-Only Extension, go to:

Announcement-Only Extension - Overview | RingCentral


Limited Extension 

A limited extension allows you to add a special extension with a limited feature set. To learn more about Limited Extensions, go to:



See Also

Groups - Frequently Asked Questions | RingCentral 

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