12/15/20 17:12 PM  

Groups Overview | RingCentral

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Groups are specific types of extensions which perform a distinct function. They may require user extensions to be listed under them, or they can be their own sole extension. RingCentral offers different types of groups for your phone system needs.

NOTE: Only account administrators or users with granted permissions to the Phone System section can access and create Groups.

1. Log in to the RingCentral online account
2. From the Quick Access homepage, look for Groups category and click the Manage Groups link.

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Call Queues

A group of users/extensions which receive queue calls to be answered by the next available member of the group. A Call Queue can support up to 25 calls waiting. To learn how to customize the settings found under Call Queue, go to:

• Create Call Queue Group
• Set up Holiday Hours for Call Queues
• Set up Advanced Call Handling Rules Hours for Call Queues
• Set Up Call Handling for Business Hours and After Hours for Call Queues
• Set Up Custom Greeting for Call Queues
• Update the Messages and Notification Settings of Call Queues
• Difference Between Shared Lines and Call Queues
 

Paging Only

Enables Users to make real-time, one-way announcements to multiple desk phones or overhead paging devices. To learn how to customize the settings found under Paging Only, go to Paging Overview.
 

Shared Lines

A group of phones or devices that share the same number. When the number assigned to this group is called, all the phones in the group ring and the call can be answered from any of them. To learn how to customize the settings found under Shared Lines, go to:

• Shared Lines Overview 
• Customize Music on Hold 
• Set up Advanced Call Handling Rules for Shared Lines
• Set up Shared Lines Call Handling for Business and After hours  
• Difference Between Shared Lines and Call Queues
 

Park Locations

These are private locations for your employees to park and pick up calls. Create up to 100 park locations for different groups of users in your phone system. Tlearn how to customize the settings found under Park Locations, go to:

• Create a Park Location Group
• Call Park Frequently Asked Questions
 

Call Monitoring

A group that defines a set of permissions allowing users to monitor the calls of other users in real time. To learn how to customize the settings found under Call Monitoring, go to:

• Monitor a Call on a Desk Phone
• Monitor calls using the Head-up Display (HUD) feature on the RingCentral Phone for Desktop
 

Others

This section allows you to set up Message-Only Extensions, Announcement-Only Extensions, and Limited Extensions. click the links below for more information.

• Message-Only Extension
• Announcement-Only Extension
• Limited Extension

 

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TitleGroups Overview | RingCentral
URL NameDepartment-Overview
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