02/13/20 22:01 PM  

Groups Overview | RingCentral

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SummaryThis article discusses how to access Groups and lists the different Group types.
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How to access Groups

1. Log in as an Administrator to your RingCentral account.
2. Go to Admin Portal > Phone SystemGroups.
User-added image

RingCentral offers the following types of groups for your phone system needs:


• Call Queues

A group of users/extensions which receive queue calls to be answered by the next available member of the group. A Call Queue can support up to 25 calls waiting. To learn how to customize the settings found under Call Queue, go to:
Create Call Queue Group
Set up Holiday Hours for Call Queues
Set up Advanced Call Handling Rules Hours for Call Queues
Set Up Call Handling for Business Hours and After Hours for Call Queues
Set Up Custom Greeting for Call Queues
Update the Messages and Notification Settings of Call Queues
Difference Between Shared Lines and Call Queues
 

• Paging Only

Enables Users to make real-time, one-way announcements to multiple desk phones or overhead paging devices. To learn how to customize the settings found under Paging Only, go to:
Paging Overview
 

• Shared Lines

A group of phones or devices that share the same number. When the number assigned to this group is called, all the phones in the group ring and the call can be answered from any of them. To learn how to customize the settings found under Shared Lines, go to:
Shared Lines Overview 
Customize Music on Hold 
Set up Advanced Call Handling Rules for Shared Lines
Set up Shared Lines Call Handling for Business and After hours  
Difference Between Shared Lines and Call Queues


• Park Locations

These are private locations for your employees to park and pick up calls. Create up to 100 park locations for different groups of users in your phone system. Tlearn how to customize the settings found under Park Locations, go to:
Create a Park Location Group
Call Park Frequently Asked Questions
 

• Call Monitoring

A group that defines a set of permissions allowing users to monitor the calls of other users in real time. To learn how to customize the settings found under Call Monitoring, go to:
Monitor a Call on a Desk Phone
Monitor calls using the Head-up Display (HUD) feature on the RingCentral Phone for Desktop
 

• Others

This section allows you to set up Message-Only Extensions, Announcement-Only Extensions, and Limited Extensions. click the links below for more information.
Message-Only Extension
Announcement-Only Extension
Limited Extension


 

 

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TitleGroups Overview | RingCentral
URL NameDepartment-Overview
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