02/15/18 19:35 PM  

Setting up the International Calling Feature as an Administrator

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SummaryHow do I set up the International Calling feature as an administrator?
Details

International Calling allows a User to place calls outside the US and Canada. International Calling Rates apply when dialing numbers outside US and Canada. To learn how to place an international call or send a fax to an international location on your RingCentral account, go to Calling or Sending Faxes to International Phone Numbers.

NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get the prompt "your call cannot be completed due to insufficient credits on your account." If you get this message when placing a call, please contact your Administrator. If you are an Administrator, please make sure that your account has enough Purchased Calling Credits or contact RingCentral Customer Service to verify your Billing Information and check if you need an account limit increase. 

This article illustrates how Account Administrators can enable International Calling via the RingCentral Online account and RingCentral Phone for Mobile. 

Click on links below to learn more.

RingCentral Online Account:

Enabling/Disabling International Calling via the RingCentral Online Account
View List of Area Codes and Calling Rates per Country
Blocking Specific Users from placing International calls 

RingCentral Phone for Mobile:

Enabling/Disabling International Calling via the RingCentral Phone for Mobile 
Blocking Specific Users from Placing International Calls via the RingCentral Phone for Mobile

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Enabling/Disabling International Calling via the RingCentral Online account


Step 1:


Step 2:

Click the Billing tab.

Click the Billing tab.


Step 3: 

Click International Calling

Click International Calling


Step 4:

You can either enable or disable International Calling.

Enable International Calling
Disable International Calling


Enabling International Calling

International Calling is disabled by default. To enable it, click Enable International Calling. This will enable International Calling to all countries for all Users in your account.

To view the list of area codes and Calling Rates per country, you can follow the instructions in View Available Countries for International Calling, or go to RingCentral International Calling Rates.

NOTE: International dialing is allowed on all predefined User Roles except Standard. The Standard (International) User Role is assigned to new users by default, which means that all Users have access to international dialing if enabled on the account. You can specify which Users are not allowed to place international calls by assigning Users to the Standard User Role or by creating a Custom Role. For instructions, go to Blocking Specific Users from placing International Calls

Click Enable International Calling


Disabling International Calling

If International Calling is already enabled on your account and you want it disabled, click Disable International Calling.

Click Disable International Calling


An alert window appears, click OK.

Click OK.


This will disable the International Calling feature on the account (for all Users). If you prefer to restrict some Users from placing international calls, you can create a Standard Custom Role and assign this Role to these Users. See the Blocking Specific Users from placing International Calls section for more information.

NOTE: You can also disable international calling to specific countries or specific area codes per country. Click the slider button to either enable International Calling Enabled or disable  International Calling Disabled International Calling.

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View List of Area Codes and Calling Rates per Country 

The list of area codes and calling rate per country will only be displayed on your RingCentral Online account once International Calling is enabled. To view the list without enabling the International Calling feature, you can go to RingCentral International Calling Rates.  


Step 1:


Step 2:

Click the Billing tab.

Click the Billing tab.


Step 3: 

Click International Calling

User-added image


Step 4:

You will be able to see the list of Countries with the Calling Rate per Area Code. You can use the alphabet at the top of the screen to jump to the list of countries that starts with a specific letter, or sort countries that are enabled or disabled by using the filter drop-down menu.

User-added image

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Blocking Specific Users from placing International Calls

Account Administrators can set which Users will be allowed to place International Calls. Users who are restricted to place International Calls will not have the capability of calling International Numbers even though International Calling is enabled on the account. By default, all Users are allowed to place international calls once the International Calling is enabled on the account.

Follow the steps below to block specific users from placing international calls. 


Step 1:

Log in as an Administrator to your RingCentral Online Account.


Step 2:

Click the Users tab.

Click the Users tab.


Step 3: 

Click Roles

Click Roles.


Step 4:

Click Standard.

User-added image


Step 5:

Click Assigned Users.

User-added image

NOTE: The Overview tab shows the permissions granted by the Role.


Step 6:

Click Assign User, then select the extensions to assign to the selected Role.

User-added image


Step 7:

Tick the box beside the User's name, then click Assign to save your assignments.

User-added image


NOTE: To remove multiple users from the list, click the box beside the extension's name, then click the Remove button at the top. You can also remove the users one-by-one by hovering your mouse over the user's name, then click on the Remove link. 

User-added image

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Enabling/Disabling International Calling via the RingCentral Phone for Mobile


Step 1:

Log in to the RingCentral Phone for Mobile as an Administrator.

Log in to the RingCentral Phone for Mobile as an Administrator.


Step 2:

Tap your profile picture.

Tap your profile picture.


Step 3:

Scroll down, then tap Billing.

Scroll down, then tap Billing.


Step 4: 

Tap International Calling

User-added image


Step 5: 

You can either enable or disable International Calling via the RingCentral Phone for Mobile.

Enable International Calling
Disable International Calling 
 

Enable International Calling via the RingCentral Phone for Mobile

International Calling is disabled by default. To enable it, click Enable International Calling. This will enable International Calling to all countries for all Users in your account.

Enabling International Calling on RingCentral Phone for Mobile


To view the list of area codes and Calling Rates per country, you must first enable International Calling on your account. Once enabled, the list of supported countries, area codes and corresponding rates will appear. You can also go to the RingCentral International Calling Rates website.

List of Call Rates


NOTE: International dialing is allowed on all predefined User Roles except Standard. The Standard (International) User Role is assigned to new users by default, which means that all Users have access to international dialing if enabled on the account. You can specify which Users are not allowed to place international calls by assigning Users to the Standard User Role or by creating a Custom Role. For instructions, go to Blocking Specific Users from placing International Call via the RingCentral Mobile app.
 

Disable International Calling via the RingCentral Phone for Mobile

If International Calling is already enabled on your account and you want it disabled, click Disable International Calling. This will disable the International Calling feature on your account (all Users).

Disabling International Calling on RingCentral Phone for Mobile

If you prefer to restrict some Users from placing international calls, you can create a Standard Custom Role and assign this Role to these Users. See the Blocking Specific Users from placing International Call via the RingCentral Phone for Mobile section for more information.


NOTE: You can also disable international calling to specific countries or specific area codes per country. Tap the slider button to either enable  User-added image  or disable  User-added image International Calling.
 

Enable or disable International Calling on the RingCentral Phone for Mobile
 

Blocking Specific Users from Placing International Calls via the RingCentral Phone for Mobile


Step 1:

Log in to the RingCentral Phone for Mobile as an Administrator.

Log in to the RingCentral Phone for Mobile as an Administrator.


Step 2:

Tap your profile picture.

Tap your profile picture.


Step 3:

Tap Phone System.

Tap Phone System.


Step 4:

Tap Users

Tap Users.


Step 5: 

Tap the name of the User that you want to restrict from placing international calls. 

Tap the name of the User that you want to restrict from placing international calls.


Step 6: 

Tap User Info

Tap User Info.


Step 7:

Tap Roles.

Tap Roles.


Step 8:

International dialing is allowed on all predefined roles except Standard.

To restrict this User from placing international calls, select Standard and then tap Save

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See Also

Enabling Blocked International Countries
Conference Calling: Touch Tone Commands and International Dial-In Numbers

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