08/29/18 21:08 PM  

Logging In - Account Validation on new device | RingCentral

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SummaryWhen logging in to your RingCentral account on a new computer, you will be required to go through Account Validation for security purposes.
Details

Account Validation is a 2-step account verification feature. It requires a user to enter a security code when logging-in to their RingCentral account for the first time on a new computer. The security code is sent to the user's mobile phone via SMS, or to their email address, depending on the information stored in the the User's account. This feature improves the security of your RingCentral account, and reduces the risk of fraudulent activity.

NOTE: Account Validation is now enabled by default. Administrators won't be able to turn off this feature. 
 

Issues Logging In Due to Account Validation Codes Not Received


In cases when a User fails to receive the verification codes through SMS on their mobile phone, or through their email address, please Contact Support to disable Account Validation temporarily.

 

Update: June 2015 - For Existing Users Before June 2015 


When Account Validation is Enabled - Administrators will not see Account Validation under the Tools section anymore.  Account Administrators won't be able to turn off Account Validation.

When Account Validation is Disabled - Administrators will still see Account Validation under the Tools section, with the option to enable it for all Users.  Once enabled, Account Validation will no longer appear under the Tools section.  All Users will be asked to validate their account the next time they try to access it on another device.

 

See Also:

Unable to Login | RingCentral Online Account | Account Validation Issues (Security Code) 
Unable to Login | RingCentral Online Account | Incorrect Password 
Unable to Login | RingCentral Online Account | Forgot Password 
Unable to Login | RingCentral Online Account | Incorrect Phone Number and Extension 
Unable to Login | RingCentral Online Account | "Access to this account is disabled"

 


 
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