10/20/18 00:39 AM  

Fax - Fax via Email - Unable to send faxes | RingCentral

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SummaryRingCentral's Email-to-Fax feature allows Users to send a fax message using their email accounts. The User's email address must be added to that User's RingCentral account to make this feature work. For more information, go to Sending Fax Messages Using Email.


Fax via Email - Unable to send faxes

If you are unable to send faxes via email, make sure that the following settings are met:

• Ensure that the Email address used to send a fax message is set on the User's Details. For more information, go to Updating the User Information and Details on your RingCentral Online account.

• Ensure that the Email address is added to the User's Trusted Email Addresses List for sending faxes. For more information, go to Adding a Trusted Email Address to Send Faxes.

• Ensure that the combined size of all attached files do not exceed 20MB. Each attachment should not exceed 200 pages.

• Ensure that the attached files are supported. The file name of attached files should not include ampersands (e.g. &) or other special characters. For more information, go to Supported File Attachments for Faxes.

• Ensure that the email body is empty. Remove signatures, images or foot notes. 

• If the above steps failed to resolve the issue, please Contact RingCentral Support for assistance. 


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