RingCentral Office: Billing Overview

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SummaryOverview and FREQUENTLY ASKED QUESTIONS for Billing
Details

The Billing section of the RingCentral Online account allows Administrators to view and manage payment and services tied to their RingCentral account.

This article covers the overview of your Service Plan, Additional Services and Payment Information. Click on the links below to learn more. 

Accessing the Billing section of your account 

Service Plan

1. View your Service Plan 
Learn more about your RingCentral Service Plan, how to change it, how much it costs, your Billing Cycle and your Next Billing Date. 
 
2. Usage Info
View your total Used Plan Minutes for the current Billing Cycle and your Available Included Credits for your Toll-Free Numbers (if applicable).

3. Additional Services
View the Services added to your RingCentral Service Plan.

4. Change Billing Cycle
This section allows you to switch from Monthly Subscription to Annual Subscription. To switch from Annual Subscription to Monthly Subscription, Contact RingCentral Support.

RingCentral United Statesclick here.
RingCentral Canada, click here

5. Billing History
View the list of your Billing Transactions and Billing Statements. 

6. Auto-Purchase
Allows you to select the Calling Credits Package that RingCentral automatically adds to your account when you are running low on calling credits for International calls.
 
7. Cancel Service Plan
Gives you the Phone Number to call to cancel your RingCentral service, and additional information on what to expect after your account is cancelled.
View and change the card that your account is currently using to bill your RingCentral service.

Frequently Asked Questions for RingCentral Office Billing
See answers to Frequently Asked Questions for RingCentral Billing.
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Accessing the Billing section of your RingCentral Online Account

Step 1: 

Step 2: 

Under the Admin Portal, click on the Billing tab.

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Service Plan Tab

1. View your RingCentral Service Plan 

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A. Service PlanShows the RingCentral plan your account is subscribed to.
B. Change EditionClick this button to learn more about the RingCentral plans.
If you are planning to upgrade or downgrade your RingCentral subscription, Contact RingCentral Support.

RingCentral United Statesclick here.
RingCentral Canada, click here
C. Billing PlanShows your RingCentral account's monthly Subscription fee (Base Plan).

NOTE: The Billing Plan does not include the additional services such as additional numbers and lines. To view your Monthly Billing Statement, go to .
D. Account CreditIf you downgrade your account at the middle of your Billing Cycle, the remaining funds will be added to your Account Credits, instead of a refund. 
E. Billing CycleShows the interval of time during which bills are prepared for the services consumed on your RingCentral account.
F. Next Billing DateShows the date when RingCentral receives the payment from your account.
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2. Usage Info

To view your total used and available minutes, under Service Plan, click the Usage info button. 

The example below shows the Usage info of a RingCentral Office Enterprise with a Global Office number. 

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A. Unlimited UsageThis section shows how many minutes you have used on your account's Unlimited Usage.

NOTE: This is applicable to RingCentral Office plans and Fax Unlimited (US and Canada: Reasonable use policies apply). 
B. Included CreditsShows the remaining minutes on your account. The number of minutes in the Included Credits depend on the type of plan that you have.

For RingCentral Office plans, we are counting the Toll-free minutes left on the account, since RingCentral Office plans have unlimited local calling. 

Example:
RingCentral Office Standard - 1,000 Toll-free minutes
RingCentral Office Premium - 2,500 Toll-free minutes
RingCentral Office Enterprise - 10,000 Toll-free minutes

For more information, go to RingCentral Office Plans and Pricing.

RingCentral United Statesclick here.
RingCentral Canada, click here
C. Included International Outbound Landline UsageShows how many minutes have been used from your Global Office number's International Outbound Minutes.

For more information about Global Office, go to RingCentral Global Office Plans and Pricing.

RingCentral United Statesclick here.
RingCentral Canada, click here
D. Additional Bundles

When you have consumed the Toll-free minutes and Calling Credits for International calls, you can purchase Additional Bundles to continue receiving calls on your Toll-free number, or placing International calls.

For more information, click on the links below:
Adding Toll-Free Minute Bundle
Purchasing an International Calling Credit Bundle.

 

3. Additional Services

This section lists all the services that you have added to your account, on top of your RingCentral base plan. 

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4. Change Billing Cycle

To switch from Monthly Subscription to Annual Subscription, and vice versa, follow the steps below: 

Step 1: 

Under Service Plan, click on Change billing cycle

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Step 2: 

A pop-up window will appear where you can switch from Monthly to Yearly Subscription. 

NOTE: To switch from Annual Subscription to Monthly Subscription, Contact RingCentral Support.​

RingCentral United Statesclick here.
RingCentral Canada, click here

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Step 3: 

The Order Confirmation screen will show your Order Summary. 
Tick the box to acknowledge and authorize the payment, and then click Continue

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Step 4: 

Click Done

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5. Billing History

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A. View Full Billing HistoryClick this link to view the summary of all the Billing transactions on your RingCentral account. Each transaction has a link that you can click to view the Billing Statement.
B. View StatementClick this link to view and print your Billing Statement. 
C. Send me billing statement via emailTick this box to have a copy of your account's Billing Statement sent to the Email address specified in the Super Admin's User Details. 
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6. Auto-Purchase

Purchased Calling Credits are used when placing International calls. The Auto-Purchase feature ensures you will never run out of calling credits. The selected package will be automatically purchased when you are running low on calling credits, which prevents any potential interruption of service. Purchased funds will roll over month-to-month for up to 12 months.

To set up the auto-purchased amount, follow the steps below: 

Step 1: 

Under Service Plan, click on Auto-Purchase.

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Step 2: 

By default, your account is set to automatically set to purchase $20 when it runs out of Calling Credits. You can set it to $100, and then click Save

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NOTE: Plan minutes are approximate values based on your available Calling Credits, and are calculated based on the domestic rate of 4¢ for your
account. If you make international calls, the included plan minutes will vary depending on the applicable international rate.
 
 

7. Cancel Service Plan

If you cancel your service plan, your RingCentral account will be deleted and the following information will no longer be retrievable:
• All messages and faxes currently stored in your online account
• All Settings (Customized Greetings, Music on Hold, Answering Rules, Extensions, etc.)
• All of your Call Logs
• All of the entries in your RingCentral Contacts
 
If you would like to save any of this information, you should download and/or export it from your account before you cancel. Once your account is cancelled, your RingCentral phone number(s) will be immediately disconnected.

IMPORTANT: Cancellation may only be done over the phone. In order to finalize your cancellation, please call the numbers below and then press the appropriate prompt for cancellations, for assistance in account verification and secure termination of your RingCentral service. When calling, please be prepared to provide your RingCentral Phone Number and Answer to your Security Question.

RingCentral United States accounts

Within United StatesOutside United States
1-888-898-45911-925-301-8209

RingCentral Canada accounts

Within CanadaOutside Canada
800-591-65431-647-933-2820

RingCentral United Kingdom accounts

Within United KingdomOutside United Kingdom
0800 014 8091+44 203 514 9006
 

Payment Method

The credit card you have o your account is where you get billed for your RingCentral account. To view or change your account's card information, follow the steps below: 

Step 1: 

Step 2: 

Under Admin Portal, click the Billing tab, and then click Payment Method
Your account's Card Information is displayed. To change it, proceed to the next step.

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Step 3: 

To change your account's Card Information, click on Edit Payment Method

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Step 4: 

Enter the card details, and then click Save.

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NOTE: RingCentral accepts the following payment methods: 
• Credit Card
• Debit Card
• Using Visa, Mastercard and Amex

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Frequently Asked Questions for RingCentral Office Billing

1. How is my minute usage billed?
2. Why did I get charged for a Calling Credit Package? 
3. How am I billed for International calls? 
4. Are there any taxes, charges and other fees included with my Service Plan?​

5. Is there a surcharge for not paying on time? 
6. How long does it take before my account gets suspended if I can't pay on the due date?

7. Why is my credit card being declined?

 

1. How is my minute usage billed?

Check the table below for more information.
 
ScenarioExplanation
Inbound call to a RingCentral Local NumberAll inbound calls to a RingCentral Local number are free until forwarded to an outside line. The rate is determined by the location of the number the call is being forwarded to. 

The inbound call is not metered when the call does not leave the RingCentral system. Example: If the call goes to RingCentral voicemail, RingCentral Deskphone, Desktop app or Mobile app, or disconnects before forwarding to an outside line.

NOTE: If a User picks up the phone RingCentral is forwarding to (an outside line) and has Play announcement before connecting enabled, and then chooses to send the caller to RingCentral voicemail, this is still considered an answered call so the account will consume minutes at the plan rate.
Inbound call to a RingCentral Local number, and then forwarded within the continental 48 United States or Hawaii, Alaska, or CanadaCalls are metered at the plan rate. 
Inbound call to a RingCentral Local number, and then forwarded outside the 48 States or Hawaii, Alaska, or CanadaCalls are metered at the plan rate plus the international rate for that country or area code.

For more information on International Calling Rates, click the links below: 
RingCentral United States
RingCentral Canada

NOTE: Some country code include both local and cellular numbers with their own unique rates.
Inbound call to a RingCentral Toll-free numberAll inbound calls to a Toll-free number are metered regardless of what happens to the call. 

• when forwarded within the continental 48 United States or Hawaii, Alaska or Canada
Calls are metered at the plan rate.

• when forwarded outside the 48 States or Hawaii, Alaska or Canada
Calls are metered at the plan rate plus the international rate for hat country or area code.
Inbound call to a RingCentral Toll-free number from Hawaii, Alaska or CanadaCalls from Alaska and Hawaii are metered at the rate of 9.9 cents/minute, regardless of plan rate as displayed in the Calling Rates section for inbound from HAC. See Setting up the International Calling feature as an administrator for more information.

Calls from Canada are metered at the current plan rate.
Outbound call from the RingCentral Desktop app, Mobile app , or RingCentral provisioned Desk phone (with RingCentral Digital Lineto US, Hawaii, Alaska or CanadaFree (unlimited)
Outbound call from the RingCentral Desktop app, Mobile app , or RingCentral provisioned Desk phone (with RingCentral Digital Line) OUTSIDE of US, Hawaii, Alaska or CanadaInternational rate for that country or area code. See Setting up the International Calling feature as an administrator for more information.
 

2. Why did I get charged for a Calling Credit Package? 

The Auto-Purchase feature is triggered when you exceed your plan minutes or when you make International calls as a RingCentral Office user.
 

3. How am I billed for International calls?

RingCentral Office users need to have Calling Credits to make International calls.
 

4. Are there any taxes, charges and other fees included with my Service Plan?

Yes. Your Service plan will include the following: Compliance and Administrative Cost Recovery Fee, e911 Service Fee, Federal Universal Service Fund, and State and local taxes and fees.
 
RingCentral Compliance and Administrative Cost Recovery Fee
This fee is a charge that is used to recover a portion of costs associated with RingCentral's compliance with regulatory and tax requirements and to recover fees related to intellectual property matters, including without limitation:

 Fees RingCentral is required to pay to support the Telecommunications Relay Services (TRS) Fund, which supports facilities and services used to provide telecommunications services for individuals with hearing or speech disabilities;
Annual regulatory fees assessed on RingCentral by the Federal Communications Commission and/or Canadian Radio-television and Telecommunications Commission;
Costs RingCentral incurs making required tax and regulatory filings;
 Regulatory and similar surcharges RingCentral pays to the providers of telecommunications services that RingCentral uses to provide its services;
Charges associated with the filing and maintenance of patents, trademarks and other proprietary rights.

See the Compliance and Administrative Cost Recovery Fee section to learn more.
 
Emergency 911 Service Fee
This fee is used to recover RingCentral's costs directly associated with providing 911 and E911 for Users with a RingCentral Digital Line. This is not a government-mandated charge. This fee applies to Digital Line and VoIP customers only.

911 Fee
This is a charge imposed by local governments to help pay for emergency services such as fire and rescue.

Federal Universal Service Recovery Fee
This fee is used to recover contributions RingCentral is required to make to the Federal Universal Service Fund, which provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries. RingCentral is permitted, but not required, to recover these costs from its customers. The Federal Communications Commission (FCC) sets the applicable USF rate on a quarterly basis and is subject to change.

State, Local & Provincial Taxes
These taxes are imposed by State (US) or Provincal (CAN), local, and municipal governments.
 
For more information of RingCentral's Legal terms, click here.
 

5. Is there a surcharge for not paying on time?

All customers are required to pay for the monthly charges in full, including taxes and fees to prevent disruption of their service. There is no surcharge when the payment is made after the Billing Date. RingCentral's service is automatically paid through your credit card.
 

6. How long does it take before my account gets suspended if I can't pay on the due date?

Recurring billing is done on the 1st, 2nd and 8th day from the due date. In case of failed transactions, e-mail notifications are sent on the 1st, 2nd, and 8th day respectively. When billing fails on the 8th day, the account will be suspended. In 2 weeks after the account was suspended, we send a last opportunity email. After another 1.5 months (2 months in total after the account was suspended), the account is cancelled. Cancellation of Suspended accounts is automated. 
 

7. Why is my credit card being declined?

If you have had successful transactions and the most recent one failed, you will get an email notification from RingCentral that the billing transaction failed. We suggest to call your bank for them to provide more specific information why the transaction has failed. To reprocess the payment immediately, you can update your Card Information through your RingCentral Online account.

If you are using a new card, please use the same information that you have with the bank, and make sure to enter the following information accurately. 
• Name
• Card Number
• Expiration Date
• Address
• Zip Code

If you need further assistance, Contact RingCentral Support.

RingCentral United States: click here
RingCentral Canada: click here.


See Also
Credit Card Authorization Form (CCAF)
Updating Credit Card Info Over the Phone 

 
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