02/23/18 19:52 PM  

Activating an Unassigned User Extension

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SummaryAs an Account Administrator, how do I activate, enable, or reactivate a user extension?
Details

Activating a User Extension confirms the addition of that extension to your phone system. This is typically done right after adding a User extension or a Group.

This article discusses the following actions which can be done by an Account Administrator:

Enabling an Unassigned User Extension 
Activating a User Extension
Reactivating a Disabled User Extension 
 

Enabling an Unassigned User Extension

The instructions below show how an Account administrator can enable an Unassigned User Extension on the account. This will allow Account Administrators to assign an extension to a User.

Step 1:

Log in to your RingCentral account as an Administrator.

Step 2:

On the Admin Portal page, click Users.

User-added image 

NOTE: User list is automatically displayed by default.

User list automatically displayed.

Step 3:

Click Unassigned Extensions, select the Name you want to activate.

Click Unassigned Extensions, then select the name of the User to be activated.

Step 4:

Enter the required User Details, and then click Save & Enable.

Enter the required User Details, then click Save & Enable.

Step 6:

A confirmation window appears, click OK.

User-added image

IMPORTANT: An Activation Email will be sent to the email address on file. The Activation Email will allow the User to create a Pin, Password and Security Question to activate the Extension.
 

Activating a User Extension

The steps below demonstrates how Account Administrators can activate a User Extension.

Step 1:

Log in to your RingCentral account.  

Step 2:

On the Admin Portal page, click Users.

Click Users.

NOTE: User list is automatically displayed by default.

User list automatically displayed.

Step 3:

Click the name of the User that needs to be activated.

NOTE: Not Activated Users will have the gray icon User-added image before their names on the list.

Select Not Activated User.

Step 4:

Activate the User Extension using any of the 2 methods below:

• Activation within the Users with Extensions tab 
• Activation via the User Details section 
 

Activation within the Users with Extensions tab

Under the Users With Extensions tab, look for the User that you want to activate and hover your mouse over it. The Resend Invite link will illuminate

Click Resend Invite to send a welcome email to the Email Address listed for the User.

Advise the User to open the Welcome Email and open the activation link. The User can then follow the steps provided on the Set up screen.

User-added image

NOTE: If you are unsure of what Email Address is listed for this User, follow the steps for Activation via the User Details section.
 

Activation via the User Details section

Step 1:

Under the Users With Extensions tab, click the name of the User that you want to activate.

User-added image

Step 2: 

When you click the name of the User, it will automatically load the User Details

Check if the User's Email Address is correct.

Check the email address under the User Details section.

Step 3: 

Click on Resend Welcome Email.

Advise the User to open the Welcome Email and open the activation link. The User can then follow the steps provided on the Set up screen.

Resend Welcome Email.
 

Reactivating a Disabled User Extension

Account Administrators can reactivate a disabled User Extension by following the steps below:

Step 1:

Log in to your RingCentral account.

Step 2:

On the Admin Portal page, click Users.

Click Users.

NOTE: User list is automatically displayed by default.

User list automatically displayed.

Step 3:

You will know an extension is disabled if there's a red x icon Disabled Extension button before the User's name. When you hover your mouse over the User that you want to enable, the Enable link will illuminate.

Click Enable to re-enable the User's extension.

User-added image



See Also:

Alphanumeric Password and PIN Overview 
Disabling/Enabling, Deleting Groups and Users 
 

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