09/17/18 19:08 PM  

Call Recording Settings via RingCentral Online Account

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SummaryThis article provide information on how to change the On-Demand, and/or Automatic Call Recording Settings via the RingCentral Online account.

On-Demand Call Recording enables Users to record calls at any time by pressing star 9 (*9) on a phone dial pad. This feature is enabled by default on ALL RingCentral Plans (excluding Fax plans). Automatic Call Recording is a feature which enables RingCentral to automatically record all incoming or outgoing calls. The Automatic Call Recording feature is available for RingCentral Office Premium and Ultimate customers only. This feature is disabled by default.
Details


 

Call Recording Settings via RingCentral Online Account


RingCentral Users have 2 options for recording calls depending on the RingCentral Plan on which Users are subscribed to. Click on the links to know more.
 

1. On-Demand Call Recording

(Available for ALL RingCentral Plan Users.)

On-Demand Call Recording - Enable or Disable | RingCentral (Administrators)
On-Demand Call Recording - Customize Announcement | RingCentral (Administrators)
On-Demand Call Recording - Initiate | RingCentral (Users and Administrators)

2. Automatic Call Recording

(Available for RingCentral Premium and Ultimate Plan Users.)

Automatic Call Recording - Enable or Disable | RingCentral (Administrators)
Automatic Call Recording - Enable Automatic Call Recording for Users belonging to a Call Queue (Administrators)
Automatic Call Recording - Set up Users and Groups to record | RingCentral (Administrators)
Automatic Call Recording - Customize Announcement | RingCentral (Administrators)
Automatic Call Recording - Additional Options | RingCentral (Administrators)


For instructions on how to view, listen, or download your On-Demand and/or Automatic Call Recordings, go to Downloading and Listening to Automatic Call Recordings and On-Demand Call Recordings.

 

See Also:


Automatic Call Recording - Frequently Asked Questions | RingCentral 
Automatic Call Recordings - Download and Listen | RingCentral​
On-Demand Call Recordings - Download and Listen | RingCentral 
 

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