02/23/18 19:59 PM  

Configuring the Call Recording Settings on your RingCentral Online Account

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SummaryHow do I change the On-Demand, and/or Automatic Call Recording Settings via the RingCentral Online account?
Details

RingCentral Users have 2 options for recording calls depending on the RingCentral Plan on which Users are subscribed to. 

1. On-Demand Call Recording - available for ALL RingCentral Plan Users.

Enabling or Disabling On-Demand Call Recording on your Account (Administrators)
• Setting your On-Demand Call Recording Announcement (Administrators)
Initiating an On-Demand Call Recording (Users and Administrators)

2. Automatic Call Recording - available for RingCentral Premium and Ultimate Plan Users. 

Enabling or Disabling the Automatic Call Recording on your Account (Administrators)
Setting up the Users and Groups to record (Administrators)
• Customizing your Automatic Call Recording Announcement (Administrators)
Additional Automatic Call Recording Options (Administrators)

For instructions on how to view, listen, or download your On-Demand and/or Automatic Call Recordings, go to Downloading and Listening to Automatic Call Recordings and On-Demand Call Recordings.

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Enabling or Disabling On-Demand Call Recording on your Account

On-Demand Call Recording enables Users to record calls at any time by pressing star 9 (*9) on a phone dial pad. This feature is enabled by default on ALL RingCentral Plans (excluding Fax plans).

Account Administrators can enable or disable this feature by following the steps below: 


Step 1: 

Log in as an Administrator to the RingCentral Online account.


Step 2: 

Click Auto-Receptionist.

Click Auto-Receptionist.


Step 3: 

Click Call Recording.

Click Call Recording.


Step 4: 

The On-Demand Call Recording feature is Enabled by default.

Enable or Disable On-demand Call Recording, then click Save.

Enable or Disable On-demand Call Recording, then click Save.

IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.


How to Initiate an On-Demand Call Recording

The On-Demand Call Recording feature allows Users to manually record phone calls anytime using an IP Phone provisioned with RingCentral, Forwarding Number, or RingCentral Phone for Mobile

Both Administrators and Users can manually record calls using their IP Phones or Forwarding Numbers by following the steps below:


Step 1:

In an active call, press *9 (star 9) to start recording your conversation.

NOTE: You can tap the Record button using the RingCentral Phone for Mobile.


Step 2:

To stop and save the recording, you can press *9 (star 9) again.


NOTE: You can tap the Record button again using the RingCentral Phone for Mobile to stop and save the recording.

IMPORTANT: Your callers will hear a call-recording notification before and after the call is recorded.

 

How to Enable or Disable Automatic Call Recording on your RingCentral Account

Automatic Call Recording is a feature which enables RingCentral to automatically record all incoming or outgoing calls. The Automatic Call Recording feature is available for RingCentral Office Premium and Ultimate customers only. This feature is disabled by default

You may pause or mute the Automatic Call Recording to exclude sensitive information that will be included in the recording. 

Desk Phone - Press * and 9 to mute or resume the recording.
Softphone - Press the Record button to pause or re-start the recording.


Administrators can enable this feature by following the steps below:


Step 1:

Log in as an Administrator to the RingCentral Online account.


Step 2:

Click Auto-Receptionist.

Click Auto-Receptionist.


Step 3: 

Click Call Recording.

Click Call Recording.


Step 4:

Enable or Disable Automatic Call Recording, then click Save.

Enable or Disable Automatic Call Recording, then click Save.


IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.

Automatic call recording warning prompt

Continue to the next section to automatically record calls.


How to Set up Users and Groups to Automatically Record Calls

Administrators can set calls of specific Users and groups to be automatically recorded by following the steps below:


Step 1:

Log in as an Administrator to the RingCentral Online account.


Step 2:

Click Auto-Receptionist.

Click Auto-Receptionist.


Step 3: 

Click Call Recording.

Click Call Recording.


Step 4:

Make sure that Automatic Call Recording is Enabled. Click Edit under Extensions to Record.

configure call recording - Extensions to record


Step 5:

You will see the tabs for your Users, Call Queues, Shared Lines, Paging Only and Limited Extensions.

Tick the corresponding checkboxes for user/s or group extensions whose calls you want to be automatically recorded, then click Save.

Users & Groups to Record

NOTE: You can only automatically record incoming calls on your Call Queue, Shared Lines, and Paging Only extensions.


Step 6: 

You will be redirected to the previous screen, click Save.

configure call recording - save settings

Continue to the next section to set up additional Automatic Call Recording options.
 

Additional Automatic Call Recording Options


Step 1:

Log in as an Administrator to your RingCentral Online Account.


Step 2:

Click Auto-Receptionist.

Click Auto-Receptionist.


Step 3: 

Click Call Recording.

Click Call Recording.


Step 4:

There are 3 options for Automatic Call Recording:

Play periodic tones for outbound calls  
Play Call Recording Announcement for Outbound Calls
Allow mute in auto call recording  


Play periodic tones for outbound calls

Check/uncheck to enable/disable the injection of a short tone on the call to remind parties that the call is being recorded.

configure call recording - play periodic tones


Play Call Recording Announcement for Outbound Calls

Please use this option to enable playing call recording announcement to party answering the outbound call.

configure call recording - play call recording


Allow mute in auto call recording

Allows Users to mute sections of the call recording so that sensitive information is not captured. 

Desk Phone - Press * and 9 to mute or resume the recording.
Softphone - Press the Record button to pause or re-start the recording.

configure call recording - allow mute


Step 5: 

Click Save.

configure call recording - save settings2



See Also

Automatic Call Recording Frequently Asked Questions 
Downloading and Listening to Automatic Call Recordings and On-Demand Call Recordings

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