01/17/17 04:05 AM  

Changing a Phone number assigned to a Desk phone

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SummaryAs an Account Administrator, how do I change an existing phone number via the RingCentral online account?
Details
The Phones & Devices section allows you to add and assign Desk phones and other devices to users in your account. From this section, Account Administrators can edit or change the Phone number and Emergency Address assigned to a user's device, and adjust its bandwidth usage.
 
This article shows how Account Administrators can change an existing phone number assigned to a user's Desk phone.
 

Step 1:

Step 2:

Under the Admin Portal, go to Phone System, and then click Phones & Devices.

User-added image
 

Step 3:

Select the User Phone that you wish to configure.

User-added image
 

Step 4:

Click Edit Number.

User-added image
 

Step 5:

You have 2 choices:

Replacing it with a new numberSelect this option if you want to choose a completely new phone number
Changing it to an existing numberSelect this option if you want to swap your number with another one in your account
 

Replacing it with a new number

Step 6: 

Select Replacing it with a new number.

Set the State/Province and Area Code on the filters provided, and then select your New Phone Number from the list of Available Numbers.

Click Next.

Select Replacing it with a new number. Select the State then the Area Code. Select a Number, then click Next.
 

Step 7: 

You have 2 choices: 

Select next action for the old number. Click Next.

• Keep this number as an additional number $59.88/year (Price doesn't reflect

Select this option if you want to keep this number to use later. This number can be used when adding a new digital line to your account. When you click Next, you will be asked to acknowledge the Order for the additional number (the number you are keeping). You will also see a pop-up window that will ask if you want to Update your Emergency Address. Click Yes if the device will be used in a different location. Click Save.


• Delete this number from my account

Select this option if you want to remove this number from your account. When you click Next, you will also see a pop-up window that will ask if you want to Update your Emergency Address. Click Yes if the device will be used in a different location. Click Save.
 

Changing it to an existing number

Step 6:

Select Changing it to an existing number, and then select the extension where the New Number is assigned. You can search or use the filter to easily find the phone number.

Click Next.

Select Change, then select an existing Phone Number. Click Next.

Step 7: 

You have 2 choices: 

Select the next action for the old number, then click Next.

• Keep this number as an additional number for free

If you would like to keep the current phone number, select this option. You do not need to pay for another line. When you click Next, you will also see a pop-up window that will ask if you want to Update your Emergency Address. Click Yes if the device will be used in a different location. Click Save.


• Delete this number from my account

Select this option if you want to remove this number from your account. When you click Next, you will also see a pop-up window that will ask if you want to Update your Emergency Address. Click Yes if the device will be used in a different location. Click Save.



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