01/28/20 15:42 PM  

How Administrators Customize Automatic Call Recording Announcement | RingCentral

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SummaryThis article discusses the instructions on how Administrators can customize the Automatic Call Recording Announcement on the RingCentral online account.
Details
For more videos like this, visit RingCentral University.

 


1. Log in as an Administrator to your RingCentral online account.
2. Go to Phone System > Auto-Receptionist > General Settings.
3. Click Call Recording.
4. Toggle switch to enable Automatic Call Recording.
5. Click Edit under Call Recording Announcement.
6. On the Set Greeting drop-down list, select Custom to record or upload a personalized Call Recording Announcement. 
7. Click the Red button to customize your Automatic Call Recording Announcement via Phone, Computer Microphone, or Importing.


 

Record over the Phone

1. Under the Phone tab, choose from the list or Enter a new number where RingCentral can call you to record your custom greeting over the phone.
2. Click Call Now when you are ready to receive the call and start recording.
3. You will receive an automated call from RingCentral on the number the you selected, with the instructions for recording your custom greetings.
4. Press 1 to start recording and when you are done, press the pound # key. After you press the pound key, the following prompts will be announced:
Press 1 - Save your custom greeting.
Press 2 - Listen to your greeting.
Press 3 - Change your greeting.

5. When you are done recording your custom announcement, the page will redirect to the Call Recording Announcement section, where you can do the following:
Click the Play User-added image button to listen to your custom Automatic Call Recording Announcement.
• Click the Re-record User-added image button to change or replace your custom Automatic Call Recording Announcement.
• Click the Download User-added image button to download and save your custom Automatic Call Recording Announcement to your computer.

6. Click Done.
7. The page will redirect to the Call Recording Settings section. Click Save.

 

Record over the Computer Microphone

1. Click on the Record button to start recording the Custom Greeting. Press the Record button again to stop the recording.
2. Press the Play button to listen to the recording.
3. Click on the Upload button to to save the custom greeting.
4. Click Done.
5. The page will redirect to the Call Recording Settings section. Click Save.

 

Importing

1. Under the Importing tab, click Browse to locate the recording. For best audio quality, the following format are recommended:
• CCITT u-Law (G711a), 8 kHz, 8-bit, mono
• PCM, 8 kHz, 16-bit, mono

2. Click Open to attach the file you want to use as your Automatic Call Recording Announcement.
3. Press the Play button to listen to the recording.
4. Click Done to retain the changes.
5. The page will redirect to the Call Recording Settings section. Click Save.
 

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TitleHow Administrators Customize Automatic Call Recording Announcement | RingCentral
URL NameHow-to-customize-call-recording-announcement
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