12/07/17 20:32 PM  

Admin: Downloading Voicemail and Fax Messages From the RingCentral Online Account

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SummaryI would like to be able to save voicemail and fax messages. How do I download my voicemail and fax messages from the RingCentral Online Account?
RingCentral Users can download voicemail and fax messages from the RingCentral Online Account. Before proceeding with the steps below, make sure that you are already logged in to your RingCentral Online account as an Administrator. See Logging in to your RingCentral Online Account to know more.

Step 1:

Go to Admin Portal, and then click Users.

User Tab

Step 2:

Click User List.

user list

Step 3:

Select the name of the User that you wish to view and click on the value under Messages

click messages

Step 4: 

Enter the User's password to proceed.

Enter Password

Step 5: 

You will be able to view the list of messages in the User's Inbox. 

You can View the Fax Messagefax icon, or Listen play icon to the Voicemail first before downloading. To download a message, simply click the Download link, on the same line with the message that you have selected. 

NOTE: You can only download one message at a time. 

User Messages
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