08/14/18 17:43 PM  

Call Queue - Update the Messages and Notification Settings | RingCentral

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SummaryHow do I update the Messages and Notification settings of a Call Queue group?
Details
 

Call Queue - Update the Messages and Notification Settings | RingCentral


After Hours is the time period when no one is available to take calls. To set a Call Queue's Hours of Operation, go to Setting Up Call Handling for Business Hours and After Hours of a Call Queue group.

NOTE: The steps below are applicable for your Call Queue Hours. To make these changes on the Call Queue's After Hours settings your Call Queue's Call Handling must be set to Send callers to call queue voicemail.

 

2. Go to Phone System > Groups, on the Call Queues tab, select the Call Queue Group that needs to be modified. 

select call queue group
 
3. Click Messages & Notifications.  Select if you want to make the changes on your Business Hours or After Hours.

NOTE: You can make these changes on your Call Queue's After Hours if your Call Queue's After Hours Call Handling is set to Send callers to call queue voicemail.

 Click Messages & notifications.
 
4. Click the links below to configure the settings that you wish to modify:

a. Voicemail Greeting
b. Message Recipient
c. Voicemail to Text
d. Notifications 

 

a. Voicemail Greeting


1. To change the default greeting, click Edit under Voicemail Greeting.

click edit
A dialog box will appear, select Custom in the Set Greeting drop-down list.

select custom

2. Select how you’d like to set your custom recording.
 

Record Over the Phone

1. Click Phone. Select a number RingCentral will call from the Call me at drop-down list. 

select number

If you prefer RingCentral to call you on a different number instead, select Enter a new number from the the drop-down list then enter the number. 
 
Click the Call Now. RingCentral will call the number that you specified, and further instructions for recording your custom greetings will be given over the phone.
 
call now
 

Record Using Computer Microphone

1. Select Computer Microphone, and then click Record to begin recording your custom greeting using your computer's microphone.

computer mic - record

NOTE:  You may need to enable the microphone settings in your browser to record your voicemail greeting.

2. Click Record once more to end your recording.

click record

3. Click Upload.

click upload

NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Cancel to cancel recording.

4. Click Done.

click done

NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Download User-added image to save a copy of your recording.

[Back to Recording Options]
[Back to Settings List] 
 

Import

Importing lets you upload an audio file stored on your computer. It is recommended to use .wav audio file formats, otherwise it will not work correctly. Recommended audio file formats are:  
 
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono 

 

1. Select Import, and then click Browse.
 
click importing then browse
 
2. Browse to the location of the file that you wish to upload, and then select the file.
 
3. Click Done.

click done

NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Download User-added image to save a copy of your recording.

[Back to Recording Options]
[Back to Settings List] 
 

b. Message Recipient

1. Under Message Recipient, click Select Extension.
 
click extension

A pop-up will appear. Choose the extension where you want to receive and save the messages. Click Done

choose then click done

c. Voicemail to Text

The Voicemail to Text feature provides a text version of your voicemail that allows you to get the gist of the message. It is not intended to be a perfectly accurate transcription of the voicemail. It may take a few minutes to deliver the text version of your voicemail to your RingCentral mobile or desktop application or via e-mail. To enable or disable this feature, follow the steps below:
 
1. Under Messages & Notifications, click Settings.

voicemail to text toggle
 
2. Under Voicemail to Text, toggle to ON (Enable), or to OFF (Disable) the voicemail-to-text feature.

[Back to Settings List] 
 

d. Notifications

As an Administrator, you can set up notifications to be sent to your phone or email when a voicemail, fax, or text message is sent to your extensions.
 
1. Under Messages & Notifications, go to Settings. Click Edit under Notifications.

click edit
 
2. You can select how you want to be notified, Notify By Email or Notify By SMS, by checking the box next to the following: 

• Voicemail Messages
• Received Faxes
• Missed Calls
• Received Text Messages

choose how to be notified

Notify By Email

Enter the Email Address where you want the email notifications to be sent. You can enter multiple email addresses to receive the email notification by separating each using a comma. Click Save when finished.

notify by email

Notify By SMS

Enter the Phone Number where you want to receive the Text notification, and then choose the phone number's carrier from the drop-down list. Click Add. Once the phone number is added, click Save. If your carrier is not listed, you can contact your carrier to find out the email address by which you can receive text messages and enter it into the Phone Number field. For example yournumber@yourcarrier.com.

notify by sms

NOTE: To remove the number, click the Litter Bin.

[Back to Settings List] 
 
1. Under Messages & Notifications, go to Settings. Click Edit under Notifications.
 
2. Select Advanced Settings from the drop-down list. 

select advance settings
 
3. Under the Advanced Settings, click Customize Notifications to find the additional options: 
 
• Include attachment with email
When this option is checked, you can have a copy of your Voicemail (.mp3 file) and Fax Message (.pdf file) sent to your email

• ​Mark messages as read once emailed
When this option is checked, your Voice and Fax messages will be marked as read on your RingCentral online account, mobile app, and desktop app, when we send you the email notification.

tick additional settings
 
4. If you want the notifications to be sent to the same email and mobile address set on your Voicemail Notifications, check the box next to Use same email as for voicemail

same email

If you want to send your Fax Notifications to a different email address for example, uncheck Use same email as for voicemail, and then enter the Email Address where you want to receive the notifications.

new email
 
5. Click Done.

IMPORTANT: For HIPAA regulated accounts (RingCentral US and Canada), automatic forwarding of messages through SMS and email attachments is not available. Messages for these accounts will also have a 30-day expiry. Users may still check their messages through their deskphones, Softphones or the mobile app.

[Back to Settings List] 

 

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