02/15/18 19:36 PM  

Overview of VoIP Calling on the RingCentral Phone for Mobile

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SummaryWhat is VoIP Calling and how do I enable it on the RingCentral Phone for Mobile?
Details

One of the features of the RingCentral Phone for Mobile is VoIP Calling which enables you to make phone calls over the Internet, without consuming your airtime minutes. There is no additional charge for this feature and is available for both iOS and Android-powered devices.

Mobile VoIP calls can be placed using WiFi or mobile data connection, and can also be received directly on the RingCentral Phone for Mobile.
 

Click any of the topics below to learn more:

• Outbound VoIP Calling
VoIP Calling Over 3G/4G Data Connection 
• Inbound VoIP Calling 
 Always Use Cellular Voice (RingOut)

Scenarios you might encounter

Call Interruption: What will happen when I get a regular phone call while I am on a VoIP call? 
Reconnecting Message on VoIP Calls
Slow Internet: Option to Switch to RingOut
 

Outbound VoIP Calling 

Things to know about VoIP Calling 
How to enable or disable VoIP Calling 
 

Things to know about VoIP Calling

Data (VoIP) Calling through Wi-Fi only is enabled by default.

Choosing Always Use Cellular Voice (RingOut) in the RingCentral Phone for Mobile's Call Settings will disable both the Incoming and Outgoing VoIP Calling.

 A user can also receive and place VoIP calls through 3G/4G LTE connection by choosing to Always Use VoIP inside the RingCentral Phone for Mobile's Call Settings.

Calls default to RingOut when there is no WiFi/3G/4G connection available.
 

How to Enable or Disable VoIP Calling 

To Enable or Disable VoIP Calling, follow the steps below:

IMPORTANT: The Inbound and Outbound VoIP Calling gets disabled when Data (VoIP) Calling is off.


Step 1:  

Log in to your RingCentral Phone for Mobile.

Log in to your RingCentral Phone for Mobile.


Step 2: 

Tap your profile picture.

Tap your profile picture.


Step 3: 

Tap the slider button across Data (VoIP) Calling to either enable enabled or disable disabled this feature.

Tap the slider button across Data (VoIP) Calling to either enable or disable this feature.

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VoIP Calling Over 3G / 4G Data Connection

Things to know about VoIP Calling through 3G / 4G Data Connection
How to Enable or Disable VoIP Calling through 3G / 4G Data Connection 
 

Things to know about VoIP Calling through 3G / 4G Data Connection

• When a VoIP call is placed or received through a WiFi connection and the WiFi fails, the VoIP call will not be disconnected and will continue through the phone's data connection, if the RingCentral Phone for Mobile is set to Always Use VoIP.

• When a VoIP call is placed or received through a WiFi connection and the WiFi fails, the VoIP call will be disconnected, if the RingCentral Phone for Mobile is set to Use VoIP only on Wi-Fi.

• Voice quality on 3G/4G LTE depends on network data quality E.g., if a user moves away from good data coverage area to a bad data coverage area (e.g. driving in a car), VoIP calls through 3G/4G may have voice quality issues.

• VoIP Calling through 3G/4G LTE will be charged against your phone's data allocation.

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How to Enable or Disable VoIP Calling through 3G / 4G Data Connection

To Enable or Disable VoIP Calling through 3G / 4G data connection, follow the steps below:


Step 1:  

Log in to your RingCentral Phone for Mobile.

Log in to your RingCentral Phone for Mobile.


Step 2: 

Tap your profile picture.

Tap your profile picture.


Step 3: 

Tap Call Settings.

Tap Call Settings.


Step 4: 

To enable VoIP calling through your phone's 3G/4G connection, choose Always Use VoIP. Selecting Use VoIP only on Wi-Fi will disable VoIP calling using your phone's 3G/4G connection. 

Click your device below to view the Call Settings screen and its features.

Android 
iOS


Viewing the Call Settings screen on Android devices

The Call Settings screen on Android devices has the following options available.

Android Screenshot

Features

Call Settings on Android

Always Use VoIP

When there is no Wi-Fi connectivity, calls will be connected using cellular data (3G/4G).

Use VoIP only on Wi-Fi

When there is no Wi-Fi connectivity, outgoing calls will be connected using your cellular voice minutes (RingOut).

Always Use Cellular Voice (RingOut)

Select this option when you prefer to make calls using only your carrier voice plan. You may incur possible charges and experience a lower voice quality.

See Enabling RingOut on your RingCentral Phone for Mobile to learn more.

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Viewing the Call Settings screen on iOS devices

The Call Settings screen on iOS devices has the following options available.

NOTE: When VoIP is turned off, outgoing calls will be connected to you through your RingOut number.

iOS Screenshot

Features

Call Settings on iOS

Always Use VoIP

When Wi-Fi connectivity is poor, incoming and outgoing calls will be connected using cellular data (3G/4G).

Use VoIP only on Wi-Fi

When Wi-Fi connectivity is poor, outgoing calls will be connected using your cellular voice minutes (RingOut). To receive incoming calls when not in Wi-Fi, set up call forwarding to your mobile phone.

Always Use Cellular Voice (RingOut)

Select this option when you prefer to make calls using only your carrier voice plan. You may incur possible charges and experience a lower voice quality.

See Enabling RingOut on your RingCentral Phone for Mobile to learn more.

[Back to Topics]
 

Inbound VoIP Calling

Things to know about Inbound VoIP Calling
How to Enable or Disable Inbound VoIP Calling 
 

Things to know about Inbound VoIP Calling

Inbound VoIP calling is turned ON by default on Wi-Fi connections.

On iOS (version 8.0 and up), incoming VoIP calls to the RingCentral Phone for Mobile will come in regardless whether the app is running or not. This is the case even if the RingCentral Phone for Mobile is manually killed via Task Manager, or automatically put to sleep by the OS.

On iOS, even when the RingCentral Phone for Mobile is displayed in the Task Manager this does not necessarily mean that the app is running. The OS controls if and when the apps run and may put the app to sleep at any time. Your RingCentral Phone for  Mobile will wake up so that you can receive the incoming VoIP call even if your app is not running. If you want to block incoming VoIP Calls temporarily, please turn off the VoIP Calling setting on the RingCentral Phone for Mobile.

Incoming Call Notifications to the RingCentral Phone and smartphones should be enabled for the inbound VoIP calling to work. This is set in the device's settings.

The RingCentral Phone and RingCentral Phone for Mobile get the incoming call notification simultaneously.

Voice quality on 3G/4G LTE depends on network data quality e.g., if a user moves away from good data coverage area to a bad data coverage area (e.g. driving in a car), VoIP calls through 3G/4G may have voice quality issues.

The RingCentral Phone for Mobile uses your phone's native ringtone and has support for vibrate mode.

Depending on the device model, users may need to unlock the phone's screen before answering the call.

• On the RingCentral Phone for Mobile version 8.2 and up, you can enable or disable Incoming VoIP Calling by toggling the switch for Data (VoIP) Calling. When you DISABLE Data (VoIP) Calling, it disables both your Inbound and Outbound VoIP Calling.

NOTE: Battery may drain quicker on some Android models with inbound VoIP enabled.

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How to Enable or Disable Inbound VoIP Calling

To Enable or Disable Inbound VoIP Calling, follow the steps below:

IMPORTANT: When you turn off Data (VoIP) Calling, it disables both your Inbound and Outbound VoIP Calling.


Step 1:  

Log in to your RingCentral Phone for Mobile.

Log in to your RingCentral Phone for Mobile.


Step 2: 

Tap your profile picture.

Tap your profile picture.


Step 3: 

Tap the slider button across Data (VoIP) Calling to either enable  enabled or disable  disabled  this feature.

Tap the slider button across Data (VoIP) Calling to either enable or disable this feature.

[Back to Topics]
 

Call Interruption: What will happen when I get a regular call while I am on a VoIP call?

Click the link for your device below to learn more:

Android Users
iOS Users 
 

Android Devices

When a regular call comes in while on you are on a RingCentral call, the behavior will depend on the model and OS version of your Android phone. You will be notified that there is a regular incoming call and you will have a chance to decline or answer it.

• During the notification, the person on the other end of the VoIP call will not be placed on hold.

• When you choose to answer the regular incoming call, that is the only time that the VoIP call will be placed on hold.

• When you decline the regular incoming call, you can automatically continue with the VoIP call.

• When you answered the regular incoming call and finished with it, you will need to tap Hold to go back to the line and continue with the VoIP call.

User-added image

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iOS Devices

When making or receiving a RingCentral call on your iOS device through the RingCentral Phone for Mobile for the first time, and you have the RingCentral Integrated Calling feature disabled, you will encounter the following message:

Important Information: Due to iOS system design, incoming iPhone calls will interrupt VoIP calls. Reject the iPhone call to continue with your VoIP call, or answer it to place the VoIP call on hold. 

Important Information

If a regular call comes in while you are on a RingCentral call, you can either answer or reject the mobile call, reply with a message, or choose to be reminded of the call at a later time.

User-added image

NOTE: When you get a regular call on your iPhone, the party on the other end of the RingCentral call will be placed on hold automatically and you will not hear anything. If you accept the regular call, the person on the other end of the RingCentral call will be put on hold and will hear your hold music. After you hang up from the regular call or if you reject the incoming regular call, the RingCentral call will be retrieved automatically so you can proceed with the RingCentral call.

With the RingCentral Integrated Calling feature, users are provided with a better call experience. An incoming mobile call triggers a screen which allows the users to interact with the incoming call either from a locked screen or when engaged in an active RingCentral call.

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Reconnecting Message on VoIP Calls

When a VoIP call is disconnected, the call will be automatically reconnected. Users will hear a reconnecting sound, indicating the call is being re-established. You will see a "Reconnecting..." notification in the RingCentral Phone for Mobile's active call screen.

User-added image

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Slow Internet: Option to Switch to RingOut

The RingCentral Phone for Mobile has an automatic pre-call network or internet quality detection. If the RingCentral Phone for Mobile detects that the network or internet will affect the VoIP call quality, Users will get a pop-up that will provide the option to Switch to RingOut, or Continue with VoIP. For more information about RingOut, go to Enabling RingOut on your RingCentral Phone for Mobile.

Option for RingOut

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See Also

RingCentral Integrated Calling 
Call Interruption on RingCentral Phone for iOS 
Placing a VoIP call on the RingCentral Phone for Mobile

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