10/20/16 20:50 PM  

Downloading and Listening to Automatic Call Recordings and On-Demand Call Recordings

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SummaryHow do I access, download, and listen to Automatic call recordings and/or On-demand call recordings?
Details
Recordings can be downloaded from your RingCentral Online Account. There are two kinds of call recordings you can save from your Online Account.
 
On-Demand Call Recording is enabled by default and is initialized by pressing the *9 touch tone command and can be ended any time during the call by pressing the same command (*9). On the other hand, Automatic Call Recording is disabled by default and can be enabled for one or more user extensions for inbound or outbound calls.

IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.

This article demonstrates how you can access, download, and listen to call recordings from your RingCentral Online Account. Click any of the links below to learn more:
 
Automatic Call Recordings:
How to Access
How to Listen
How to Download

On-Demand Call Recordings:
How to Access
How to Listen
How to Download

To learn how to enable, disable, and configure your RingCentral account's Call Recording settings, go to Configuring the Call Recording Settings on your RingCentral account.

 

Accessing Automatic Call Recordings

Step 1: 

Step 2:

Click Call Log.
User-added image

Step 3:

Set your search filters: 
 
• Date Range
You can choose from the standard filter to show the call logs for the day, the day before; or within the last 7, 30, or 60 days. You can also set your own Date Range filter by specifying the Date on the From and To section.

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• Advanced Features
Set your Advanced Search filters:
 
Type of Call: Select Voice, or VoIP, or select both.
Direction: Select Inbound, or Outbound, or select both.
Show Only Recorded Calls: Select this option to view the recorded calls only.
Click Show.
 
User-added image
 

Listening to Automatic Call Recordings

Step 1:

Step 2: 

Under the Recording column, hover over the Play User-added image icon to listen to a call's recording.
 

Downloading Automatic Call Recordings

After you have viewed Automatic Call Recordings, you can download these by following the steps below:

Step 1:

Step 2: 

Under the Recording column, click the Play User-added image icon to download the Automatic Call Recording.
 

 

Accessing On-demand Call Recordings

Step 1: 

Step 2:

NOTE: On-Demand Call Recordings can be viewed in the Call Log section of your account. If you need to view the On-Demand Call Recordings only, follow the steps below:

• Users
Click Messages.
User-added image
 
• Administrators
Go to My Extension, and then click Messages
 
User-added image
 

Step 3:

Click Recordings.
 

Listening to On-Demand Call Recordings

Step 1:

Step 2: 

Hover over the Play User-added image icon to listen to a call's recording.

User-added image

 

Downloading On-Demand Call Recordings

After you have viewed On-Demand Call Recordings, you can download these by following the steps below:

Step 1:

Click the Save User-added image icon to download a call's recording.

User-added image

Step 2:

Save the file on your computer. 

 
 
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