11/15/18 20:09 PM  

Automatic Call Recordings - Download and Listen | RingCentral

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SummaryThis article provides information on how to access, download, and listen to Automatic Call Recordings. Call recordings can be downloaded from your RingCentral Online account. There are two kinds of call recordings you can save from your Online account.

On-Demand Call Recording is enabled by default and is initialized by pressing the *9 touch tone command and can be ended any time during the call by pressing the same command (*9). On the other hand, Automatic Call Recording is disabled by default and can be enabled for one or more user extensions for inbound or outbound calls.
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Automatic Call Recordings - Download and Listen

 

IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an Administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.


Click on links below to learn more:

How to Access
How to Listen
How to Download
 

QUICK TIP: To access, download, and listen to On-demand call recordings, see On-Demand Call Recordings - Download and Listen.

To learn how to enable, disable, and configure your RingCentral account's Call Recording settings, go to Call Recording Settings via RingCentral Online Account.

 

Accessing Automatic Call Recordings

1. Log in to the RingCentral Online account.
2. Click Call Log.
3. Set your search filters: 

• Set the date range using preset or custom filters. Select whether to show the call log for Today, Yesterday, Last 7, 30, or 60 days. You can also set your own Date Range using the calendar. Click the Apply button after your selection.

 

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• Using other search filters. Click the drop-down box for any of the following options to set the filters.

Call Direction - Select Inbound, Outbound, or select All

Call Direction

Types of Call - Select Voice, FaxVoIP, Include Blocked Calls, Show Referral URL for RingMe Calls, Show only recording Calls or select All.

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Select Extension - Select All Extensions or specific Users.

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4. Click Apply.
 

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Listening to Automatic Call Recordings

1. Access the Call Log section of your account.
2. Click the Play button Play button to listen to a call's recording.

 

Downloading Automatic Call Recordings

After you have viewed Automatic Call Recordings, you can download these by following the steps below:

1. Access the Call Log section of your account.
2. Click the Play button Play button .

Click the Play button.

3. Click the Download button to save the Automatic Call Recording.

NOTE: Recordings are in .mp3 format.

Click the Download button to save the Automatic Call Recording.

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Automatic Call Recording - Frequently Asked Questions

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