06/19/18 20:42 PM  

Manual Provisioning: Polycom phones

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SummaryPolycom phones not sold by RingCentral may still work with manual (self) provisioning. To manually provision your existing device, you need to get the SIP Settings and enter them on your Phone's user web interface. To check if your Phone is eligible for Manual Provisioning go to:


Manual Provisioning: Polycom phones


• Check on this list if your phone is supported by Manual Provisioning: RingCentral - List of Supported Phones
• If you purchased your device from a different provider, make sure that the phone is unlocked before you proceed.
• You need to Add a Local Phone Number and assign the Phone number to your Desk phone.

1. Add a Local Phone Number and assign it to your existing Polycom phone

2. Get the SIP Settings from your RingCentral Online account.

3. Access Phone's user web interface to enter SIP Settings.  Refer to your phone's user guide or contact your phone's support hotline for specific instructions.

NOTE: Some RingCentral desk phone features will not work on manually provisioned phones. It may vary depending on your desk phone model.


Checking the Status of your Phone

To check if your Polycom phone is Online after manual provisioning, go to Admin Portal > Phone System > Phones & Devices > User Phones. Your phone is Online when you see a Green Check User-added image next to it. 
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