05/30/17 17:50 PM  

Manual Provisioning for Polycom phones

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SummaryHow do I manually provision my existing Polycom phone?
Details
Please check the List of Tested Phones with RingCentral first, to know if your device can be set up with Assisted Provisioning. If the model of your Polycom phone is not on the list, then you may provision it manually

Before you proceed with the Manual Provisioning, make sure to do the following:
 
• Add a phone number for your Polycom phone. This phone number will be assigned to your Polycom phone, and allow it to place and receive calls.

• After getting a phone number, get the SIP Information. The SIP Information will be configured inside your phone, to register it with the RingCentral VoIP service.

• Once you have the phone number and the SIP Information, get you phone's IP Address.

 
Your Polycom phone may have the old or new interface. Older Polycom phone models have the old user interface with a red header. New Polycom phone models have a black header. Click on the link below to proceed.
 
User-added image
 
 

Manual provisioning for a Polycom device with the OLD interface

Step 1:

Launch a web browser and enter the IP address of your phone in the address Bar.

Step 2:

Log in to the phone's web user interface.  
 
User Name:  Polycom
• Password:  456 or blank
 
User-added image
 

Step 3:

Click on the SIP tab, and then go to Servers. Using the SIP Information, fill out the required fields.
 
Outbound Proxy
Address: enter the Outbound Proxy from the SIP Information
Port: 5090
Transport: UDP only
 
Server 1
Address: enter the SIP Domain from the SIP Information
Port: You can enter a port number between 5060 and 5090
• Transport: UDP only

User-added image
 

Step 4:

Scroll down, and then click Submit

NOTE: Your phone will restart after you click Submit. After restart, log in to the phone's User Interface again. The phone's IP Address might change after restart.
 

Step 5:

Click the Lines tab, and then go to Line 1. Using the SIP Information, fill out the required fields.
 
Identification 
Display Name: enter the User Name from the SIP Information 
Address: enter the User Name from the SIP Information
Auth User ID: enter the Authorization ID from the SIP Information
Auth Password: enter the Password from the SIP Information 
Label: The Label will appear on the phone's screen

Server 1
Address: enter the SIP Domain from the SIP Information
Port: You can enter a port number between 5060 and 5090
• Transport: UDP only
 
User-added image
 

Step 6:

Scroll down and look for Message Center. Under Message Center, enter the Subscriber and Callback Contact information.

Subscriber: enter the User Name from the SIP Information 
Callback Mode: Registration
Callback Contact: *86
 
User-added image
 

Step 7: 

Click Submit

NOTE: Your phone will restart after you click Submit. Your device will restart several times and should have a dial tone when online. If you have further inquiries regarding setup or configuration, visit our Customer Support Center.

IMPORTANT: DO NOT unplug your phone while provisioning as it may corrupt the phone's firmware.

 

Manual provisioning of a Polycom device with the NEW interface

Step 1:

Launch a web browser and enter the IP address of your phone in the address Bar.
 

Step 2:

Log in as Admin to the phone's web user interface.  
 
User Name:  Polycom
• Password:  456 or blank
 
User-added image
 

Step 3:

Click on Simple Setup. Using the SIP Information, fill out the required fields.
 
SIP Server
Address: enter the SIP Domain from the SIP Information
Port: You can enter a port number between 5060 and 5090
 
SIP Outbound Proxy
Address: enter the Outbound Proxy from the SIP Information
Port: 5090
 
SIP Line Identification
Display Name: enter the User Name from the SIP Information
Address: enter the User Name from the SIP Information
Authentication User ID: enter the Authorization ID from the SIP Information
Authentication Password: enter the Password from the SIP Information 
Label: The Label will appear on the phone's screen

User-added image
Click here to view a larger image
 

Step 4:

Click Save.

NOTE:
Your phone will restart after you click Save. Your device will restart several times and should have a dial tone when online. If you have further inquiries regarding setup or configuration, visit our Customer Support Center.

IMPORTANT: DO NOT unplug your phone while provisioning as it may corrupt the phone's firmware.

 
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