01/27/16 23:24 PM  

Removing cookies and saved passwords on your web browser

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SummaryHow do I remove cookies and saved passwords on my web browser?
Details
You may be experiencing login issues with your RingCentral online account due to outdated cookies and cache stored on your computer.  Removing these will allow you to re-enter your login information for your RingCentral online account.

Web browsers such as Internet Explorer, Mozilla Firefox, and Google Chrome remember History, Cache, and Cookies for easy browsing the next time you access your favorite web pages. 

IMPORTANT:  In the event of resetting your password due to login issues, you will need to update your RingCentral mobile apps and desktop app with the new password you have set. 

This article will guide you on how to remove cookies, cache, and saved passwords on your web browser.  Click on the links below for specific instructions:

 
Mozilla Firefox/Google Chrome
 
Step 1:
Launch Mozilla Firefox or Google Chrome.

Step 2:
On your keyboard, press Ctrl + Shift + Delete.

NOTE:  If you are using a Mac computer, press Cmd + Shift + Delete.

 
Step 3:
On the pop-up window, select the applicable options to remove.

 
Select Everything to clear all Cookies, Cache and History
 
User-added image

• Click the beginning of time to clear all Cookies, Cache and History.


User-added image
NOTE:  Selecting this option will delete all information that's been saved on the browsers cache.

Step 4:
Click Clear Now or Clear browsing data.

 
NOTE:  Deleting browser cookies and cache may take a while especially if you have never done this for a long time.

You may also have to close and re-open your browser once you deleted your browser history and cache.

Internet Explorer
 
Step 1:
Launch Internet Explorer.

Step 2:
On your keyboard, press Ctrl + Shift + Delete.

NOTE:  If you are using a Mac computer, press Cmd + Shift + Delete.

Step 3:
On the pop-up window, select the applicable options to remove.

User-added image

Step 4:
Click Delete.

NOTE:  Deleting browser cookies and cache may take a while especially if you have never done this for a long timeYou may also have to close and re-open your browser once you deleted your browser history and cache.

Your browser History, Cache, and Cookies are now removed.  Try to log back in to your RingCentral online account via http://service.ringcentral.com.

See Also:


Clearing your Google Chrome browser's cache and cookies
Deleting Cookies on a Mac
Resetting your account password


 
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