Setting up Holiday Hours on Your Account

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SummaryHow do I set my Holiday hours?
Details
Setting up a User's holiday hours can be configured in the RingCentral online account under the Advanced Call Handling section. This allows you to create a call handling rule to manage calls based on specific time and date.

Setting Up Holiday Hours
Select How to Handle Incoming Calls


 

Setting Up Holiday Hours

 

Step 1:

Step 2:

Click Settings > Call Handling and Forwarding > Advanced.

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Step 3:

Click Add Rule.

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Step 4:

Set a name for the rule you are about to create.

NOTE: In this example, we have used July 4th Holiday as the Name rule.

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Step 5:

Tick the Date and/or Time check box and click Next.

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Step 6:

Select Specific Date Range.

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Step 7:

You will have a chance to review the Date and Time before clicking Next. You can click the User-added image to delete the entry. You can then re-enter the correct Date and Time, and then click Next to proceed.

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Step 8:

You will be able to see the Conditions Summary where you can edit the Date and Time for the last time by clicking on User-added image. Click Next.

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Step 9:

Select How to Handle Incoming Calls
 

Forward Calls 

Step 1:
Select Forward Calls.

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Step 2:
Click Screening, Greeting and Hold Music, and configure to your preferred settings.

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Step 3:
Click Call Handling & Forwarding, and configure to your preferred settings.

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Step 4:
Click Messages, and configure to your preferred settings. Click Done.

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Take Messages Only

This option sends callers directly to voicemail.
 
Step 1:
Select Take Messages Only.

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Step 2:
Click Voicemail Greeting to configure what your callers will hear before they leave their voice message. You can keep the default settings, or you can customize by recording your greeting or uploading a pre-recorded audio file.

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Step 3:
Click Message Recipient to select the extension where the voicemail messages will be saved, and then click Done.

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Play Announcement Only

Play a pre-recorded announcement and end the call afterwards.
 
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Unconditional Forwarding

Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don't pick-up. Enter the phone number on the field provided.
 
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