02/15/18 19:34 PM  

Updating the Emergency Address

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SummaryHow do I update the E911 Dialing or Emergency Address via the RingCentral Online account?
Details

Updating the Emergency Address allows you to implement changes to the physical address of a Digital Line. The same address will be used by 911 to trace the origin of a 911 call in the US.

Emergency Address (E-911 address) is the address used to send to Fire / Police / other Emergency Services teams when a 911 call is placed. It is a requirement to provide an accurate address to ensure a timely response in case of emergency. If a phone is moved physically to a new address, that information must be updated immediately. 

IMPORTANT: Users can also update the Emergency Address on their extension by going to Settings > Phones & Numbers > Phones. Click Edit opposite the device, then click Edit Address. Follow Step 4 onwards for US customers and for Canada customers as your guide.

Users can also update the Emergency Address on their extension by going to Settings > Phones & Numbers > Phones. Click Edit opposite the device, then click Edit Address.


Click on links below to learn more.

For customers in the US
For customers in Canada 


How to Update the Emergency Address for US Customers


Step 1:

Log in to the RingCentral Online account.


Step 2:

Under Phone System, click Phones & Devices.

Under Phone System, click Phones & Devices.


Step 3:

Select the extension with the Emergency Address that needs to be updated.


Step 4:

Click Edit Address.

Click Edit Address.


Step 5:

Enter your new E911 Dialing or Emergency Address.

IMPORTANT: Do NOT include special characters in the Customer Name field. Your address will be verified, so please enter a true physical address. Suite and apartment numbers should always be entered in the Apartment / Suite # field. Ensure to update this address whenever you change your physical location.

Enter your new E911 Dialing or Emergency Address.


Step 6:

Tick the checkbox to confirm that you understand how E911 is different from the traditional 911 service.

Click I Accept.

Tick the checkbox to confirm that you understand how E911 is different from the traditional 911 service. Click I Accept.


Step 7:

Click Save to confirm the changes.

Click Save to confirm the changes.


How to Update the Emergency Address for Canadian Customers

IMPORTANT: Dialing 9-1-1 in Canada directs the caller to the National Call Center that transfers the call to a Public Safety Answering Point (PSAP). The PSAP transfers the call to a local station which can result in delays in reaching a 9-1-1 operator.

To update the E911 Dialing address, follow these steps:


Step 1:

Log in to the RingCentral Online account.


Step 2:

Under Phone System, click Phones & Devices.

Under Phone System, click Phones & Devices.


Step 3:

Select the extension with the E911 Dialing Address that needs to be updated.


Step 4:

Click Edit Address.

Click Edit Address.


Step 5:

Enter your new E911 Dialing or  Emergency Address.

IMPORTANT: Do NOT include special characters in the Customer Name field. Your address will be verified, so please enter a true physical address. Suite and apartment numbers should always be entered in the Apartment / Suite # field. Ensure to update this address whenever you change your physical location.

Enter your new E911 Dialing or Emergency Address.


Step 6:

Tick the checkbox to confirm that you understand how E911 is different from the traditional 911 service.

Click I Accept.

Click I Accept.


Step 7:

Click Save to confirm the changes.

Click Save to confirm the changes.



See Also

Setting your Emergency Dialing Address through the RingCentral Phone for Mobile
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