08/08/18 19:41 PM  

Phones and Devices - Update (E911) Emergency Address | RingCentral Online Account

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SummaryUpdating the E911 Emergency Address allows you to implement changes to the physical address of a Digital Line. The same address will be used by 911 to trace the origin of a 911 call in the US.

The E911 address is the address used to send to Fire / Police / other Emergency Services teams when a 911 call is placed. It is a requirement to provide an accurate address to ensure a timely response in case of emergency. If a phone is moved physically to a new address, that information must be updated immediately. 
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Update (E911) Emergency Address

 

IMPORTANT: Users with no Emergency Address will not be able to make outbound calls, but they can still call 911.  The Emergency Address should be the users' physical mailing address. 

IMPORTANT: Users can also update the Emergency Address on their extension by going to Settings > Phones & Numbers > Phones. Click Edit opposite the device, then click Edit Address. Follow Step 4 onwards as your guide.

 

Users can also update the Emergency Address on their extension by going to Settings > Phones & Numbers > Phones. Click Edit opposite the device, then click Edit Address.

 

IMPORTANT: Dialing 9-1-1 in Canada directs the caller to the National Call Center that transfers the call to a Public Safety Answering Point (PSAP). The PSAP transfers the call to a local station which can result in delays in reaching a 9-1-1 operator.
 

1. Log in to your RingCentral Online account as an administrator.

2. Under Phone System, click Phones & Devices.

3. Select the extension with the Emergency Address that needs to be updated.

4. Under Emergency Address, click Edit Address.

5. Enter your new E911 Dialing or Emergency Address.

IMPORTANT: Do NOT include special characters in the Customer Name field. Your address will be verified, so please enter a true physical address. Suite and apartment numbers should always be entered in the Apartment / Suite # field. Ensure to update this address whenever you change your physical location.

6. Read the important notes about E911 then tick the checkbox to confirm that you understand. Click I Accept to accept the terms.

7. Click Save to confirm the changes.



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