Custom greetings for a call queue allow you to set up personalized greetings for callers. Follow these instructions to upload custom greetings for a call queue. Before proceeding to the steps below make sure that you have already logged in to your RingCentral account as an Administrator. See
, to know more.
On the Admin Portal page, click Groups under Phone System.
Under Call Queues tab, select the Call Queue that you wish to modify.
Determine whether to upload custom greetings for Call Queue Hours of After Hours and then click the appropriate option.
NOTE: This example shows that a custom greeting will be uploaded for Call Queue Hours.
NOTE: To be able to update the After Hours setting, ensure that the Call Queue Greeting is not OFF and you have enabled greeting options go to Call Handling and change the answering mode.
In the Set Greeting window, select Custom.
You can then choose and set your greeting from the following custom options:
• Record Over the Phone
• Record Using Computer Microphone
Record Over the Phone
Select a number RingCentral will call from the Call me at drop-down list.
If you prefer RingCentral to call you on a different number instead, select the box below the drop-down list then enter the number.
Click Call Now. RingCentral will dial the number you indicated.
Follow the voice prompt to Record and Save your custom greeting.
Record Using Computer Microphone
Click Record to begin recording your custom greeting using your computer's microphone.
NOTE: You may need to enable the microphone settings in your browser to record your voicemail greeting.
Click Record once more to end your recording.
NOTE: Click Play to listen to your recording or Record to re-record your prompt. Click Cancel to cancel recording.
NOTE: Click Play to listen to your recording or Record to re-record your prompt. Click Download to save a copy of your recording.
Select Import to upload a pre-recorded greeting from your computer by clicking Browse and then double clicking the prerecorded greeting.
Click Attach to upload the file.
Recommended files are:
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono
Click Save once done.
to listen to your recording or Record
to re-record your prompt. Click Download
to save a copy of your recording.
Click to confirm changes.