10/10/17 23:25 PM  

Admin: Uploading Custom Greetings for a Call Queue

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SummaryHow do I upload custom greetings for a Call Queue?
Details
Custom greetings for a call queue allow you to set up  personalized greetings for callers. Follow these instructions to upload custom greetings for a call queue. Before proceeding to the steps below make sure that you have already logged in to your RingCentral account as an Administrator. See Logging in to your RingCentral Online Account, to know more.

Step 1:

On the Admin Portal page, click Groups under Phone System.

groups

Step 2:

 Under Call Queues tab, select the Call Queue that you wish to modify.

call queues

Step 3:

Click Greeting.

call greeting

Step 4:

Determine whether to upload custom greetings for Call Queue Hours of After Hours and then click the appropriate option.

NOTE: This example shows that a custom greeting will be uploaded for Call Queue Hours.

call queue hours or after hours

NOTE:  To be able to update the After Hours setting, ensure that the Call Queue Greeting is not OFF and you have enabled greeting options go to Call Handling and change the answering mode.

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Step 5:

In the Set Greeting window, select Custom.

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You can then choose and set your greeting from the following custom options:

  • Record Over the Phone
  • Record Using Computer Microphone
  • Import

Record Over the Phone

Select a number RingCentral will call from the Call me at drop-down list.
If you prefer RingCentral to call you on a different number instead, select the box below the drop-down list then enter the number.

Click Call Now. RingCentral will dial the number you indicated. 

Follow the voice prompt to Record and Save your custom greeting.

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Record Using Computer Microphone

Step 1:

Click Record to begin recording your custom greeting using your computer's microphone.

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NOTE:  You may need to enable the microphone settings in your browser to record your voicemail greeting.

Step 2:

Click Record once more to end your recording.

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Step 3: 

Click Upload.

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NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Cancel to cancel recording.

Step 4: 

Click Save.

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NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Download User-added image to save a copy of your recording.

Import

Step 1:

Select Import to upload a pre-recorded greeting from your computer by clicking Browse and then double clicking the prerecorded greeting.

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Step 2:

Click Attach to upload the file.

Recommended files are:
• CCITT u-Law (G711a), 8kHz, 8 bit, mono
• PCM, 8kHz, 16 bit, mono

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Step 3:

Click Save once done.

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NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Download User-added image to save a copy of your recording.

Step 6:

Click User-added image to confirm changes.



See Also:

Updating the Call Queue Hours
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