12/22/15 01:37 AM  

Information: Billing Adjustments

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SummaryRingCentral adjusted my billing date, why am I still being billed?
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Billing extensions are given on a case-to-case basis depending on, but not limited to, the reason for adjusting the billing date, port out requests and RMA issues.

Here are the important things that you need to know when your billing date is adjusted:
  • The Billing Date adjustment only applies to your subscription fee and does not include additional services, taxes and fees. Additional services includes: Digital Lines, Additional Phone Numbers, Vanity Numbers and etc.
  • The Billing Date of the Additional services and charges will still be the original billing date.
  • Depending on your plan, the remaining minutes will not be adjusted when the billing date is moved. You may have to purchase additional calling credit packages if necessary.
  • Courtesy billing adjustments can only be done one time on the account, the next request for billing adjustment is subject for evaluation and approval.
You may contact support to discuss your case.
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