08/28/18 21:49 PM  

Network - Test Internet Connection | RingCentral

« Go Back

Article

 
SummaryYou can use the RingCentral Capacity and Quality tools to test your internet connection for the RingCentral service.
Details


Test Internet Connection

For voice quality, RingCentral recommends that you use a high speed DSL, cable or fiber optic connection with dedicated upload and download bandwidth for voice of 90Kbps or higher for each voice line you plan to run. A stable Internet connection is also needed to ensure good voice quality. Please use these tests to verify your connection.

Test Your Connection's Capacity
Test Your Connection's Quality 

You may also visit https://www.ringcentral.com/support/qos-information.html for more information on QoS: High-Quality Voice Calls with RingCentral.


Test Your Connection's Capacity

This test will help you determine the maximum number of simultaneous RingCentral VoIP calls that can be supported on your broadband connection. For best results, please run this test when the connection is idle (i.e., the Internet is not in use by any other user or application). For the most accurate results, run this test while connected to the network and Internet connection that you plan to use RingCentral with.


1. Go to https://www.ringcentral.com/support/capacity.html 


2. Before starting the test, ensure that the Visualware BCS (Browser Compatibility Service) is installed and running on your computer. Continue below to install the Visualware BCS application. If Visual BCS is already installed on your computer, skip to Step 4.

Click the link Visualware BCS required to run this test to open the page where you can download the application. 

Capacity - Visualware BCS required to run this test


3. On the Visualware BCS page, select your machine's Operating System, and then click on the Download link.

Download Options

NOTE: The download page will open in a new tab. The download page contains the steps for installing the Visualware BCS application.


4. Click on Start Test to begin the capacity test. This test will simulate VoIP calls between your computer and RingCentral, providing an estimate of the voice quality you should expect when using RingCentral's service. 

NOTE: If the test does not run or if you encounter an error, go to Troubleshooting tips.

Start Test


Advanced users can click Advanced Options and set the following test parameters before clicking on Start Test to refine the results. 

• Download bandwidth starting point (Mbps) - Choose how much download bandwidth the test will begin with. Try to choose a number that is close to what you believe you have subscribed to from your ISP.

• Upload bandwidth starting point (Mbps) - Choose how much upload bandwidth the test will begin with. Try to choose a number that is close to what you believe you have subscribed to from your ISP.

• Codec - Advanced setting reserved for our technical support staff. Unless otherwise specified, the default setting of G.711 is what should be used.

Advanced Options


5. The test may take several minutes. Once completed, the test will show the test Summary and the total number of simultaneous RingCentral VoIP calls your connection can support.

Audit Report Capacity Test


NOTE: You can click on the Audit report link to get the audit log and in-depth analysis of the Capacity test. 

Audit Report link


Test Your Connection's Quality

This test will simulate VoIP calls between your computer and RingCentral and will provide an estimate of the voice quality you should expect when using our service. For the most accurate results, run this test while connected to the network and Internet connection that you plan to use RingCentral with.


1. Go to https://www.ringcentral.com/support/qos.html 


2. Before starting the test, ensure that the Visualware BCS (Browser Compatibility Service) is installed and running on your computer. Continue below to install the Visualware BCS application. If Visual BCS is already installed on your computer, skip to Step 4.

Click the link Visualware BCS required to run this test to open the page where you can download the application. 

Quality - Visualware BCS required to run this test


3. On the Visualware BCS page, select your machine's Operating System, then click the Download link.

Quality - Download Options

NOTE: The download page will open in a new tab. The download page contains the steps for installing the Visualware BCS application. 


4. Set the Number of simultaneous calls this connection will need to support, then click Start Test.

IMPORTANT: If this connection will be used for other Internet traffic as well, run the test while there is a normal to a high amount of this other traffic present. This will more accurately simulate a real deployment of our phones on this connection. 

NOTE: If the test does not run or if you encounter an error, go to Troubleshooting tips.

Quality - Start Test


Advanced users can click Advanced Options and set the following test parameters before clicking on Start Test to refine the results.

• Test Duration (minutes) - The longer it is exposed to this connection the more likely the simulation will be able to find potential faults. A two-minute test is typically sufficient, while longer tests are useful to find intermittent problems or to simultaneously test VoIP performance along with other traffic such as file transfers or remote access.

• Codec - Advanced setting reserved for our technical support staff. Unless otherwise specified, the default setting of G.711 is what should be used.

Quatlity - Advanced Options


5. You will need to scroll down to view the test in progress. Once completed, the test will show the Summary of your connection's Quality test.

NOTE: You can also click on the Audit report link or the Results analysis link to get the audit log and in-depth analysis of your connection's Quality test.

Quality - Audit Report link


The Summary includes the following information: 

• Jitter - a measure for the difference in time that each packet takes to reach the destination. In an ideal world it would be nice if each packet sent took exactly the same time to travel between the client and the server (0% jitter) but in reality this is seldom the case and packets vary in the length of time (Latency) it takes to reach the destination which on a bad connection can be very larger. Jitter is an expression of the variance.

• Packet Loss - is a measure of how many packets did not reach the destination for one reason or another, expressed as a percentage of the total number of packets. Any packet loss is bad and affects the quality of applications.

• MOS (Mean Opinion Score) - is a measure from 1 (being the worst) to 5 (being the best). MOS is quite subjective, as it originated from the phone companies and used human input from related quality tests. Software applications have adopted the MOS score and scale, namely:

MOSQUALITY
5   Clear as if in a real face to face conversation.
4   Fair, small interference but sound still clear.
3   Not fair, enough interference to start to annoy.
2   Poor, very annoying and almost unusable.
1   Not fit for purpose.


Troubleshooting Tips

Do the following if the test does not load.


1. Ensure that the Visualware BCS application is installed on your computer.

Installation Guides
   Windows
   Mac
   Linux


2. If Visualware BCS is installed on your computer, manually start the "thebcs" application. On Windows, open your Desktop and click on the icon that looks similar to the image below.

User-added image


3. To troubleshoot specific error messages and codes, visit http://www.visualware.com/bcs/support/ 



See Also

Expanded Version: RingCentral Network Requirements and Recommendations

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information