03/29/19 16:50 PM  

List of PoCs Expanded Data Download Report | RingCentral Contact Center Reporting

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List of PoCs Expanded Data Download Report


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The List of PoCs Expanded data download report (112) displays detailed information about all points of contact you can access, including whether the point of contact is active or inactive and its associated skill, script, and media type.

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See Data Download for details about all options available in the Select Report Option section when you run a data download report.
 

Columns

Point_Of_Contact_Code The unique, system-generated ID of the point of contact.
Point_Of_Contact_Name

The point of contact value or description, such as the phone number or email address.

Description

The label associated with the point of contact.

Status

Whether the point of contact is currently active (CURR) or inactive (DISC).

Default_Skill_No

The unique, system-generated ID of the skill associated with the point of contact.

Skill_Name

The name of the point of contact's default skill.

Script_Name

The path and name of the script assigned to the point of contact.

Media_NameThe media type or channel of the point of contact.
Ranking
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