RingCentral - Supported Phones
List of phones that will work and will not work with RingCentral
1. Phones we sell and support
These are pre-configured phones that you can order directly from RingCentral. These plug & play phones are fully supported and designed to work with your RingCentral phone system out-of-the-box.
The RingCentral VoIP Phones and Headsets page shows the list of phones that you can purchase from RingCentral at a discounted price.
2. Phones we do not sell, but will assist in provisioning
These could be your existing phone from your previous provider or phones that you have purchased from other vendors.
If you have an existing Polycom, Cisco, or Yealink phone, you can log into your account to access RingCentral's Assisted Device Provisioning tool. The Assisted Device Provisioning tool provides step-by-step instructions for adding your existing phone into your RingCentral phone system. You will be able to see the full list of devices supported by this tool under Table 1
The RingCentral Assisted Device Provisioning tool will work if the following requirements are met:
1. That your existing phone has been unlocked by your original provider.
2. That your existing phone has a valid, factory-installed device certificate.
You will find our Assisted Device Provisioning Guides under Table 2
3. Phones we do not sell, but will work with manual (self) provisioning
• Cisco, Polycom or Yealink SIP-enabled phone models that are not listed under Table 1
• Cisco, Polycom or Yealink phones that do not have a valid factory-installed device certificate even though listed under Table 1
• Other SIP-compliant phone brands such as Snom, Aastra, Grandstream, Panasonic, etc.
For these types of phones, please note that our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers to take advantage of the simplicity of our preconfigured IP phones. For manual/self-provisioning instructions, click on the appropriate link below or refer to your phone's product documentation.
4. Phones that are proprietary and do not work with RingCentral
These devices are often manufactured, locked and programmed to work only with the proprietary system's standards.
• 3Com phones
• Altigen phones
• Avaya phones
• Mitel phones
• NEC phones
• Nortel phones
• Shoretel phones
• XBlue phones
5. Other phones that will not work with RingCentral
• Digital phones will not work on RingCentral. Phones must be SIP compliant to operate with RingCentral.
• Cisco 79xx (7940 and 7960), Cisco 89xx and Cisco 99xx Series phones do not work with RingCentral
• Panasonic KX-DT phones
• Polycom Lync CX Series phones (CX100, CX300, CX500, CX600, CX3000, CX5100)
• Retired Polycom SoundPoint IP phones: IP300 / IP301 / IP320 / IP330 / IP430 / IP500 / IP501 / IP600 / IP601
• Retired Polycom SoundStation IP phones: IP4000 / SoundStation Premier
6. Devices that are not recommended for configuration onto RingCentral
• Postage Machines
• Credit Card Machines
• Automatic Door Controllers
Table 1. List of phones that RingCentral will assist in Provisioning
|Currently Offered/Sold by RingCentral||Not Offered/Sold by RingCentral but will assist in provisioning|
| Cisco 7841|| Cisco 2102 ATA|
| Cisco 8861|| Cisco PAP2T ATA|
| Cisco SPA 122 ATA|| Cisco SPA 504G|
| Cisco SPA 303|| Cisco SPA 509G|
| Cisco SPA 508G|| Cisco SPA 525G2|
| Cisco SPA 514G|| Polycom SPIP 321|
| Cisco SPA 525G2|| Polycom SPIP 331|
| Polycom IP 5000|| Polycom SPIP 335|
| Polycom IP 6000|| Polycom SPIP 450|
| Polycom Trio 8800|| Polycom SPIP 550|
| Polycom VVX-101|| Polycom SPIP 560|
| Polycom VVX-201|| Polycom SPIP 650|
| Polycom VVX-311|| Polycom SPIP 670|
| Polycom VVX-411|| Polycom SSIP 7000|
| Polycom VVX-501|| Polycom VVX-300|
| Polycom VVX-601|| Polycom VVX-301|
| Yealink T42S|| Polycom VVX-310|
| Yealink T46S|| Polycom VVX-400|
| Yealink W56P|| Polycom VVX-410|
| || Polycom VVX-500|
| || Polycom VVX-600|
| || Yealink T21P|
| || Yealink W52P|
Table 2. RingCentral Assisted Device Provisioning Guides