11/15/18 17:02 PM  

Deskphones - List of Supported Phones | RingCentral

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SummaryThis article contains the list of devices that are sold and supported by RingCentral, devices that are not sold by RingCentral but will assist in provisioning, phones that are not sold but will work with manual (self) provisioning, as well as the list of phones that will not work and are not supported by RingCentral.
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RingCentral - Supported Phones

 

List of phones that will work and will not work with RingCentral 

1. Phones we sell and support  
2. Phones we do not sell, but will assist in provisioning
3. Phones we do not sell, but will work with manual (self) provisioning
4. Phones that are proprietary and do not work with RingCentral
5. Other devices will not work with RingCentral 
6. Devices that are not recommended for configuration onto RingCentral

Table 1. List of phones that RingCentral will assist in Provisioning 
Table 2. RingCentral Assisted Device Provisioning Guides
 

1. Phones we sell and support 

These are pre-configured phones that you can order directly from RingCentral. These plug & play phones are fully supported and designed to work with your RingCentral phone system out-of-the-box. 

The RingCentral VoIP Phones and Headsets page shows the list of phones that you can purchase from RingCentral at a discounted price. 

United States 

RingCentral VoIP Phones and Headsets page - United States 

Canada 

RingCentral VoIP Phones and Headsets page - Canada 

United Kingdom 

RingCentral VoIP Phones and Headsets page - United Kingdom 

 

2. Phones we do not sell, but will assist in provisioning

These could be your existing phone from your previous provider or phones that you have purchased from other vendors.

If you have an existing Polycom, Cisco, or Yealink phone, you can log into your account to access RingCentral's Assisted Device Provisioning tool. The Assisted Device Provisioning tool provides step-by-step instructions for adding your existing phone into your RingCentral phone system. You will be able to see the full list of devices supported by this tool under Table 1.

The RingCentral Assisted Device Provisioning tool will work if the following requirements are met: 
 

1. That your existing phone has been unlocked by your original provider.
2. That your existing phone has a valid, factory-installed device certificate.


You will find our Assisted Device Provisioning Guides under Table 2
 

3. Phones we do not sell, but will work with manual (self) provisioning

• Cisco, Polycom or Yealink SIP-enabled phone models that are not listed under Table 1
• Cisco, Polycom or Yealink phones that do not have a valid factory-installed device certificate even though listed under Table 1
• Other SIP-compliant phone brands such as Snom, Aastra, Grandstream, Panasonic, etc.

For these types of phones, please note that our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers to take advantage of the simplicity of our preconfigured IP phones. For manual/self-provisioning instructions, click on the appropriate link below or refer to your phone's product documentation. 
 

 

4. Phones that are proprietary and do not work with RingCentral

These devices are often manufactured, locked and programmed to work only with the proprietary system's standards. 

• 3Com phones
• Altigen phones
• Avaya phones
• Mitel phones
• NEC phones
• Nortel phones 
• Shoretel phones
• XBlue phones
 

5. Other phones that will not work with RingCentral

• Digital phones will not work on RingCentral. Phones must be SIP compliant to operate with RingCentral. 
• Cisco 79xx (7940 and 7960), Cisco 89xx and Cisco 99xx Series phones do not work with RingCentral
• Panasonic KX-DT phones
• Polycom Lync CX Series phones (CX100, CX300, CX500, CX600, CX3000, CX5100)
• Retired Polycom SoundPoint IP phones: IP300 / IP301 / IP320 / IP330 / IP430 / IP500 / IP501 / IP600 / IP601
• Retired Polycom SoundStation IP phones: IP4000 / SoundStation Premier 
 

6. Devices that are not recommended for configuration onto RingCentral

• Postage Machines
• Credit Card Machines
• Automatic Door Controllers
 

Table 1. List of phones that RingCentral will assist in Provisioning
 

Currently Offered/Sold by RingCentral

Not Offered/Sold by RingCentral but will assist in provisioning

  Cisco 7841

  Cisco 2102 ATA

  Cisco 8861

  Cisco PAP2T ATA

  Cisco SPA 122 ATA

  Cisco SPA 504G

  Cisco SPA 303

  Cisco SPA 509G

  Cisco SPA 508G

  Cisco SPA 525G2

  Cisco SPA 514G

  Polycom SPIP 321

  Cisco SPA 525G2

  Polycom SPIP 331

  Polycom IP 5000

  Polycom SPIP 335

  Polycom IP 6000

  Polycom SPIP 450

  Polycom Trio 8500

  Polycom SPIP 550

  Polycom Trio 8800

  Polycom SPIP 560

  Polycom VVX-101

  Polycom SPIP 650

 Polycom VVX-201

  Polycom SPIP 670

 Polycom VVX-311

  Polycom SSIP 7000

 Polycom VVX-411

  Polycom VVX-300

 Polycom VVX-501

  Polycom VVX-301

 Polycom VVX-601

  Polycom VVX-310

 Yealink T42S

  Polycom VVX-400

 Yealink T46S

  Polycom VVX-410

Yealink W56P

  Polycom VVX-500

 

  Polycom VVX-600

 

  Yealink T21P

 

  Yealink W52P

 

Table 2. RingCentral Assisted Device Provisioning Guides

 

Phone Brand

Link

  Cisco

  Assisted Provisioning for Cisco/Linksys IP Phones

  Polycom

  Assisted Provisioning for Polycom SIP Phones

  Yealink

  Assisted Provisioning for Yealink Phones



See Also:​

Connecting your RingCentral Desk Phone to your Network 

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