Phones we sell and support
These are pre-configured phones that you can order directly from RingCentral. These plug & play phones are fully supported and designed to work with your RingCentral phone system out-of-the-box.
The RingCentral VoIP Phones and Headsets page shows the list of phones that you can purchase from RingCentral at a discounted price.
Phones we do not sell but will assist in provisioning
These could be your existing phone from your previous provider or phones that you have purchased from other vendors.
If you have an existing Cisco, Polycom, or Yealink phone, you can log into your account to access RingCentral's Assisted Device Provisioning tool. The Assisted Device Provisioning tool provides step-by-step instructions for adding your existing phone into your RingCentral phone system. You will be able to see the full list of devices supported by this tool under Table 1.
The RingCentral Assisted Device Provisioning tool will work if the following requirements are met:
- Phone has been unlocked by your original provider.
- Phone has a valid, factory-installed device certificate.
You will find our Assisted Device Provisioning Guides under Table 2.
Phones we do not sell but will work with manual (self) provisioning
- Avaya, Cisco, Polycom, or Yealink SIP-enabled phone models that are not listed under Table 1.
- Avaya, Cisco, Polycom, or Yealink phones that do not have a valid factory-installed device certificate even though listed under Table 1.
- Other SIP-compliant phone brands such as Snom, Aastra, Grandstream, Panasonic, etc.
Please note that our support team will not be able to troubleshoot or configure IP phones purchased from another vendor. We recommend customers to take advantage of the simplicity of our pre-configured IP phones. For manual/self-provisioning instructions, click the appropriate link below or refer to your phone's product documentation.
Phones that are proprietary and do not work with RingCentral
These devices are often manufactured, locked and programmed to work only with the proprietary system's standards.
- 3Com phones
- Altigen phones
- Mitel phones
- NEC phones
- Nortel phones
- Shoretel phones
- XBlue phones
Other phones that will not work with RingCentral
The following phones will not work with RingCentral:
- Non-SIP compliant phones
- Digital phones
- Cisco 79xx (7940, 7960, etc),Cisco 89xx and Cisco 99xx Series phones
- Panasonic KX-DT phones
- Polycom Lync CX Series phones (CX100, CX300, CX500, CX600, CX3000, CX5100)
- Retired Polycom SoundPoint IP phones: IP300 / IP301 / IP320 / IP330 / IP430 / IP500 / IP501 / IP600 / IP601
- Retired Polycom SoundStation IP phones: IP4000 / SoundStation Premier
Devices that are not recommended for configuration onto RingCentral
- Postage Machines
- Credit Card Machines
- Automatic Door Controllers
Table 1. List of phones that RingCentral will assist in Provisioning
Currently Offered/Sold By RingCentral
Not Offered/Sold by RingCentral but will assist in Provisioning
Polycom IP 5000
Polycom IP 6000
Polycom OBi302 ATA
Polycom Trio 8500
Polycom Trio 8800
Cisco 2102 ATA
Cisco PAP2T ATA
Cisco SPA-122 ATA
Cisco SPA-303 Desk Phone
Cisco SPA-508G Desk Phone
Cisco SPA 504G
Cisco SPA 509G
Polycom SoundPoint IP 321
Polycom SoundPoint IP 331
Polycom SoundPoint IP 335
Polycom SoundPoint IP 450
Polycom SoundPoint IP 550
Polycom SoundPoint IP 560
Polycom SoundPoint IP 650
Polycom SoundPoint IP 670
Polycom SoundStation IP 7000
**SeeDeskphones - Cisco 3PCC/3PW phones Compatibilityfor more information on Cisco 78XX and Cisco 88XX phones.
Table 2. RingCentral Assisted Provisioning guides