06/28/18 02:36 AM  

Logging In - Setup Google Email to Login to your RingCentral Account

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SummaryAdministrators and Users can use their Google email to login to their RingCentral account. This article will guide Admins and Users how to set up Google email to login to your RingCentral Account.
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Setting up Google email to login to your RingCentral Account


See Also: Logging in to your RingCentral Online Account using Google

Three (3)
ways for an Administrator to enable the Google Email Address Login feature:

When assigning extensions
During initial setup with Express Setup 
By adding or changing the email in the User Profile

 

i. When assigning extensions - This can be done when an Administrator is activating a new User to the account. Administrators can go to Admin Portal > Users, then click Unassigned Extensions > select the Unassigned Extension Name you want to activate. Once selected, enter the email address of the user and click Save and Enable.

User-added image

QUICK TIP: See Adding Multiple Extensions to your RingCentral Account and Activating a User Extension to know how to add and activate a User.

ii. During initial setup with Express Setup - Enter the User's email address in the field provided. Leave the Use email to log in radio button disabled.

User-added image

iii. By adding or changing the email in the User Profile - Administrators can do this by going to the Admin Portal > Users > select a User > and under User Details, enter the Google email in the email field and then, click Save. Leave the Use email to log in radio button disabled.


user details -use email google


IMPORTANT: Users need to have a unique Google email address to enable this feature.  If a User's email address is not unique, errors may be encountered, such as the following scenarios below:


If a User tries to log in using a valid Google email address that has NOT been registered with his/her RingCentral account profile, a warning dialogue box may appear saying that the email is not registered. You may click on the link to sign up or add your Google credentials to your RingCentral account.

logging in email error 2

If the same Google email address has been registered in several or multiple accounts, a warning dialogue box may appear saying so. You may need to contact your Account Administrator to verify your email uniqueness and set this up for you.

logging in email error 3

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