Passwords and Security Questions on your online account maintain your account's confidentiality and privacy. This article demonstrates how you can change your security settings or another User's security settings.
Administrators
Users with no Administrator access
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NOTE: You need to have Administrator access to change the Password, PIN or Security Question of another User in your RingCentral account.
Step 1:
Step 2:
On the Admin Portal page, click Users. When you click Users, the User List will automatically load.
On the User list, under Users With Extensions, click the name of the User that you want to view.
Step 3:
The
User Details section will load.
Under
User Details, click
User Password.
Step 4:
Enter your Admin Password, and then enter the New Password that your want to assign to the User. Click Save.
NOTE: The new Password needs to follow the Password Criteria. This criteria makes the User's Password secure and less vulnerable to unauthorized access. The Password must meet the following criteria:
• One (1) letter
• One (1) number
• One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
• At least eight (8) characters with a maximum of 32 characters.
• No repeating or sequential characters/numbers
The PIN is used to verify the User's identity when checking their voicemail from a phone or in the automated attendant when contacting Customer Care. The new PIN must meet the following criteria:
• At least 6 numbers
• Maximum of 10 numbers
• Numbers only
• Non-sequential and Non-repeating
Enter your Admin Password, and then click on the drop-down list to select the Security Question and fill in the Answer field.
The page will redirect to the User Details screen. Click Save.
Step 1:
Step 2:
Non-Admin Users: Click
Settings.
Administrators: From the
Admin Portal view, switch to
My Extension view, and then click
Settings.
Step 3:
The
User Details section will load.
Under
User Details, click
User Password.
Step 4:
Enter your
Current Password, and then enter your
New Password. Click
Save.
NOTE: The new Password needs to follow the Password Criteria. This criteria makes the User's Password secure and less vulnerable to unauthorized access. The Password must meet the following criteria:
• One (1) letter
• One (1) number
• One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
• At least eight (8) characters with a maximum of 32 characters.
• No repeating or sequential characters/numbers
The PIN is used to verify the User's identity when checking their voicemail from a phone or in the automated attendant when contacting Customer Care. The new PIN must meet the following criteria:
• At least 6 numbers
• Maximum of 10 numbers
• Numbers only
• Non-sequential and Non-repeating
Enter your Current Password, and then click on the drop-down list to select the Security Question and fill in the Answer field.
The page will redirect to the User Details screen. Click Save.
Resetting your Password if you can no longer log in
If the password that you used to log in is incorrect, you will get a message that says "Phone number and password do not match. Please try again."
If you are unable to remember your password, follow the steps below:
Step 1:
Click the Forgot your Password? link.
Step 2:
Fill out the required fields and click Next.
Step 3:
Step 4:
If you are able to provide the correct answer to your Security Question, an email will be sent to the Email Address set on your extension.
Step 5:
Access your email account, and open the RingCentral notification email (from: service@ringcentral.com) in your Inbox. Click the link on the email to reset your password.
NOTE: If you are unable to find the email in your inbox, look for it in the Spam folder.
Step 6:
You will be redirected to the RingCentral page where you can reset your password. Enter your New Password, and then Retype it on the Confirm Password box. Click Save.
NOTE: Your new alphanumeric password must comply with RingCentral's Password Criteria:
• One (1) letter
• One (1) number
• One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
• At least eight (8) characters with a maximum of 32 characters.
• No repeating or sequential characters/numbers
NOTE: After you click
Save, RingCentral will automatically log you in and redirect your screen to your RingCentral account.
See Also:
Common Login Issues on your RingCentral Account
Logging in to your RingCentral Online Account
Single Sign-On Overview
Maximizing the security of your RingCentral account
RingCentral Mobile App: Resetting or Changing the Password, PIN or Security Question
