Partially Received Faxes
• Check your Received Fax History via the Call Log section on your RingCentral Online account to determine if the partial faxes are being received from a single number only. See Filtering Call Log to learn how.
• If you have access to the sending machine (the machine from where you received the partial fax), lower the baud rate to 9600 and turn of Error Correction Mode and/or Overseas Mode.
NOTE: Steps may depend on the Fax Machine model.
• If the faxes are being forwarded to your RingCentral Fax Number from a different carrier, have the sender send a fax message directly to your RingCentral Fax Number.
• If issue is happening on multiple sending numbers, gather samples that is from within the last 24 hours for possible carrier escalation. Please Contact RingCentral Support for assistance.