11/02/18 18:20 PM  

Phones & Devices - Access Phones & Devices Section | RingCentral

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SummaryThe Phones & Devices section can be accessed by Account Administrators on the RingCentral Online account. It is comprised of 5 tabs — User Phones, Common Area Phones, Paging Devices, Shared Lines, and Unassigned. It also has 6 options — Search User Phones, Status, Device, Sites, Add Device, and Replace Devices.
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Phones & Devices - Access Phones & Devices Section

The Phones & Devices section on the RingCentral Online account provides you a view of all the Desk phones, RingCentral Phone, and other devices associated with your RingCentral account. It is where you can configure, add or delete phones on your account.

Account Administrators can access this section by logging in to the RingCentral Online account, then going to Admin Portal > Phone System > Phones & Devices.

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Click on links below to learn more.

Getting to know the tabs and options in Phones & Devices
Other Topics Related to Phones & Devices


Getting to know the tabs and options in Phones & Devices

The following Tabs and Options are available on the Phones & Devices section of your RingCentral account:

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Phones & Devices Tabs
Phones & Devices Options


Phones & Devices Tabs


1. User Phones

This tab shows all the Desk phones and RingCentral Phones assigned to Users in your RingCentral account. 


2. Common Area Phones

This tab shows the list of Common phones set up for the Hot Desking feature on your RingCentral account. A Common Phone is a shared phone in which Users can log-in with their credentials to start using it.

To know more about Common phones and RingCentral's Hot Desking feature, go to Hot Desking - Overview | RingCentral.


3. Paging Devices

This tab shows the list of Paging devices on your RingCentral account. A Paging Device is a wall-mounted speaker or amplifier that enables overhead paging.

For more information about RingCentral Paging, go to Paging - Overview | RingCentral.


4. Shared Lines

This tab shows the list of phones set up for RingCentral's Shared Lines feature. Shared Lines are groups of phones or devices, as on a sales floor or in a warehouse, that share one or more lines, such that calls to the shared line can be answered at any of the devices; the in-use status of that line is displayed on all the devices.

For more information about the Shared Line feature, go to Shared Lines - Overview | RingCentral.


5. Unassigned

This tab shows the list of unused phones in your account. An Unassigned phone is an IP phone in your account that is not yet activated or assigned to a user.

To know more about Unassigned phones, go to Phones and Devices - Adding an Unassigned Phone | RingCentral.


Phones & Devices Options


6. Search User Phones

This option allows you to filter and search for specific phones or Users.


7. Status

This option allows you to filter what shows on the list based on the phone's Status. 

• All
• Offline
• Order in Progress​​​​


8. Devices

This option allows you to filter what shows on the list based on the phone's Model or Type.


9. Sites

This option allows you to select all or select the site(s) with their corresponding list of phones per site.


10. Add Device

Click this button to add another Desk phone or RingCentral Phone.


11. Replace Devices

This option allows you to Replace a Desk phone or RingCentral Phone for a User in your account. 



Other Topics Related to Phones & Devices


General Information

Check Shipping Status - Ordered Phones | RingCentral Online Account 
Deskphones - List of Supported Phones | RingCentral
Deskphones - Using Polycom IP Phones | RingCentral
Deskphones - Using Cisco IP Phones | RingCentral 
RingCentral Phones Function Keys: * and # Codes


Adding and Provisioning Phones

Phones and Devices - Adding an Unassigned Phone | RingCentral
Phones & Devices - Purchase a Deskphone | RingCentral 
Deskphones - Provisioning Overview | Setup 3rd party/BYOD phones with RingCentral 
Deskphones - Assisted Provisioning | Polycom | Setup 3rd Party/BYOD phones | RingCentral 
Deskphones - Assisted Provisioning | Cisco | Setup 3rd Party/BYOD phones | RingCentral 
Deskphones - Assisted Provisioning | Yealink | Setup 3rd Party/BYOD phones | RingCentral
Deskphones - Manual Provisioning | Polycom | Setup 3rd Party/BYOD phones | RingCentral 
Deskphones - Manual Provisioning | Cisco | Setup 3rd Party/BYOD phones | RingCentral 
Fax - Analog Telephone Adapter | Set up ATA | Send and Receive Faxes | RingCentral 
Paging - Provisioning Cyberdata V3 as a RingCentral Paging Device 
RingCentral Global Office - Adding a User through the Online Account
RingCentral Phone - Set up Softphone Outbound Call


Physical Connection and Phone Setup

Deskphones | Connecting your RingCentral Desk Phone to your Network | RingCentral
Deskphones - Yealink W52P | Handset Registration (Pairing) | RingCentral 
Phones & Devices - User Phone Details Overview | RingCentral 


Troubleshooting

Deskphones - Basic Troubleshooting for your IP phones | RingCentral 


Quality of Service

Call Quality - VoIP Quality of Service | Frequently Asked Questions | RingCentral
Network - Test Internet Connection | RingCentral
Network - Requirements and Recommendations | RingCentral 

 

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