02/15/18 20:20 PM  

Phones & Devices Overview

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SummaryGetting to know the Phones & Devices section of the RingCentral online account
Details

The Phones & Devices section provides you a view of all the Desk phones, RingCentral Phone, and other devices associated with your RingCentral account. It is where you can configure, add or delete phones on your account. 

NOTE: You need to be an Account administrator to be able to access this section on your account.

admin-phonesystem-phonesdevices overview

Click any of the links below to learn more:

1. Accessing Phones & Devices on the RingCentral Online account
2. Getting to know the tabs and options in Phones & Devices
3. How to Replace, Change, or Assign a phone to a Different User in your account
4. How to Delete or Remove a Desk phone or  RingCentral Phone on your account
5. Other Topics Related to Phones & Devices 
 

1. Accessing Phones & Devices on the RingCentral Online account

You can easily view the Phones & Devices section on your RingCentral Online account:

Step 1:

Log in to the RingCentral Online account as the Administrator.


Step 2:

Once logged in, the Admin Portal automatically displays the Phone System section.
Under Phone System, click Phones & Devices.

admin - phone system - phones devices

The Phones & Devices tabs will be displayed, along with the options.

admin-phone system -phones devices overview 2
 

2. Getting to know the tabs and options in Phones & Devices

The following Tabs and Options are available on the Phones & Devices section of your RingCentral account:

admin-phone system -phones devices overview 3
 

Phones & Devices: Tabs

Phones & Devices: Options

1. User Phones
This tab shows all the Desk phones and RingCentral Phones assigned to Users in your RingCentral account. 
7. Status
This option allows you to filter what shows on the list based on the phone's Status. 
• All
• Offline
• Order in Progress
2. Common Area Phones
This tab shows the list of Common phones set up for the Hot Desking feature on your RingCentral account. A Common Phone is a shared phone in which Users can log-in with their credentials to start using it. 

To know more about Common phones and RingCentral's Hot Desking feature, go to Hot Desking Overview.
8. Devices
This option allows you to filter what shows on the list based on the phone's Model or Type.
3. Paging Devices
This tab shows the list of Paging devices on your RingCentral account. A Paging Device is a wall-mounted speaker or amplifier that enables overhead paging. 

For more information about RingCentral Paging, go to Paging Overview.
9. Sites
This option allows you to select all or select the site(s) with their corresponding list of phones per site.
4. Shared Lines
This tab shows the list of phones set up for RingCentral's Shared Lines feature. Shared Lines are group of phones or devices, as on a sales floor or in a warehouse, that share one or more lines, such that calls to the shared line can be answered at any of the devices; the in-use status of that line is displayed on all the devices.

For more information about the Shared Line feature, go to Shared Lines Overview
10. Add Device
Click this button to add another Desk phone or RingCentral Phone.
5. Unassigned
This tab shows the list of unused phones in your account. An Unassigned phone is an IP phone in your account that is not yet activated or assigned to a user.

To know more about Unassigned phones, go to Unassigned Phone Overview.
12. Replace Devices
This option allows you to Replace a Desk phone or RingCentral Phone for a User in your account. 
6. Search User Phones
This option allows you to filter and search for specific phones or Users.
 
 

3. How to Replace, Change, or Assign a phone to a Different User in your account

Your RingCentral account allows you to change the type of phone assigned to a User, switch devices between Users, or replace a single device or multiple devices at the same time. Click on the links below to learn more.
 
• Change the type of phone assigned to a User
This will allow you to change a User's phone from a Desk phone to a RingCental Phone, from a Desk phone to another type of Desk phone, or from a RingCentral Phone to a Desk phone. For more information, go to Phone Details Overview, and then look for Change Phone.

• Assign a phone to a Different User in your account
This will allow you to change the User or Extension where the Desk phone or RingCentral Phone is assigned to in your account. For more information, go to Phone Details Overview, and then look for User Assignment.

• Bulk Replacement
This will allow you to replace and order multiple devices at a time. Follow the steps below to proceed with Bulk replacement. 

Step 1:

Log in to your RingCentral Online Account.


Step 2:

Once logged in, the Admin Portal automatically displays the Phone System section.
Under Phone System, click Phones & Devices.

admin - phone system - phones devices


Step 3: 

Click on the icon with 3 dots, and then click Replace Devices.

phones devices replace device


Step 4:

Select the devices that you want to replace, and then click Next.

User-added image

Step 6:

Here, you will see the list of devices that you have selected from the previous page. If you have included a device by mistake, you can hover your mouse over that device and then click Remove

For the Bulk Replacement, you can do the following: 

a. Order a new device to replace all of the selected phones
Select the devices that you want to replace by ticking the box next to the device, and then click on Replace.

User-added image

b. Order a new device for each of the phones that you want to replace
Hover your mouse over the device that you want to replace, and then click on the Replace link.

User-added image

Step 7:

Select the phone that you want to use from the list, and then click Add to Cart.  

NOTE: You can switch through tabs, Recently Bought, Desktop Phones and Other Phones to view the selection of phones.

User-added image

Step 8:

You can specify the number of devices that you want to order under QTD
Click Add to proceed with the order. 

User-added image

Step 9:

The page is redirected to the list of devices to be replaced, now with their corresponding replacement. You can change the phone that will replace your original device by clicking on Edit
Click Next to proceed.

User-added image

Step 10: 

The page will redirect to the page where you can select the Shipping Address and Options. You can select from the drop-down list if you have saved a Shipping Address before. If not, you can add a new Shipping Address by clicking on the New button. 

If you are replacing multiple devices, you can choose to ship each device to different addresses by selecting the device on the list, and then click on Create Shipping Group

User-added image

Step 11: 

You will see the summary of Shipping Address at the bottom of the page. Click Next.

User-added image

Step 12:

The next page will ask for your acknowledgement and authorization for the itemized charges.Tick the box to confirm, and then click Next.
 

4. How to Delete or Remove a Desk phone or RingCentral Phone on your account

Removing a line from your RingCentral account may only be done over the phone. Please call the numbers below and then press the appropriate prompt for cancellations, for assistance in account verification and secure termination of a line from your RingCentral account. When calling, please be prepared to provide your RingCentral Phone Number and Answer to your Security Question.

RingCentral United States accounts

Within United StatesOutside United States
1-888-898-45911-925-301-8209

RingCentral Canada accounts

Within CanadaOutside Canada
800-591-65431-647-933-2820

RingCentral United Kingdom accounts

Within United KingdomOutside United Kingdom
0800 014 8091+44 203 514 9006
 

5. Other Topics Related to Phones & Devices:

General Information
Adding and Provisioning Phones
Physical Connection and Phone Setup

Troubleshooting

Quality of Service

 
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